Elizabeth Rice
Perry,New York
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
11
11
years of professional experience
Work History
Restaurant Supervisor
Charcoal Corral & Silver Lake Twin-drive In
2013.03 - Current
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements and top service standards.
- Hired, trained and mentored staff to meet and exceed high quality standards.
- Conducted weekly and monthly staff meetings to review performance and discuss upcoming events.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Maximized team productivity by expertly delegating tasks to kitchen staff.
- Managed up to 100 employees at busy times, scheduled up to 45 employees on daily basis.
Beertender
Silver Lake Brewing Project
2019.03 - Current
- Served high customer volumes during special events, nights, and weekends.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Bookkeeper
Sedam Tire
2017.11 - 2019.03
- Maintained and processed invoices, deposits, and money logs.
- Reconciled and corrected issues with financial records.
- Identified accounting errors when cross-referencing documents and database information.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
Education
Bachelor of Arts - Art History
Niagara University
Niagara Falls, NY05.2019
Skills
- Staff Management
- Operations Management
- Strategic Planning
- Schedule Development
- Processes and Procedures
- Goal-Oriented
- Complex Problem-Solving
- Training and Mentoring
- Conflict Resolution
- Hospitality
- Team Coordination
- Performance Management
Timeline
Beertender
Silver Lake Brewing Project
2019.03 - Current
Bookkeeper
Sedam Tire
2017.11 - 2019.03
Restaurant Supervisor
Charcoal Corral & Silver Lake Twin-drive In
2013.03 - Current
Bachelor of Arts - Art History
Niagara University
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