Libby Rodríguez
Newberry,FL
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring, and morale-building abilities to enhance engagement and boost performance.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Independent ESL Teacher
VIPKid; Independent
04.2020 - Current
- Educated students in basics of English grammar and conversational speaking.
- Increased ESL students' reading levels by integrating online word games and altering lesson plans for students needing extra guidance through VIPKid (now Zoom).
- Attended workshops to learn about student motivation and engaging learning activities.
- Received 100% 5-apple feedback in VIPKid from satisfied parents without cancellations, absences, or IT issues.
- Earned two more TESOL certifications through VIPKid.
Independent District Manager
Vector Marketing
05.2021 - 09.2022
- Supervised two locations to enforce high-quality standards of operation.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Located, developed, and promoted talented employees from scratch to cultivate collaborative and hardworking leadership team.
- Provided benchmarks for the entire division to analyze. Coordinated with other district managers to actualize strategies for improving performance and growing circulation volumes and sales.
- Led targeted training programs to educate staff on product benefits and service capabilities.
- Drove sales in district, generating over $105,000 in annual volume.
- Partnered with sales team members and leveraged strong negotiation skills to close tough deals with lucrative clients.
- Interviewed hundreds of diverse candidates with a general 71% show to training with a 79% show to training for A-quality candidates.
- Recruited through social media & managed multiple office accounts along with social media influencers & their results.
- Created virtual & physical advertising; main editor for divisional website.
- Provided divisional tech support & stayed in contact with tech developer for severe cases.
District Operations Manager & Field Sales Manager
Vector Marketing
05.2020 - 09.2022
- Suggested corrective services to handle customer complaints.
- Assisted in recruiting and training of team members.
- Handled problematic customers and clients to assist lower-level representatives and maintain excellent customer service.
- Tracked representative attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Delegated daily tasks to staff members, streamlining daily progress and efficiency.
- Interviewed and accepted strong candidates for team openings, job boards, and social media to find applicants.
- Coordinated leadership workshops to educate team members on best practices to optimize productivity.
- Trained and mentored new sales representatives and staff members.
- Attended advanced training sessions and conferences to increase product knowledge and productivity.
- Sold over $10,000 of kitchenware and gardening tools while earning 4 commission pay raises in 1st summer.
- Achieved about $2,000 in personal sales within a one-week period & held an 80% closing ratio.
- Sold over $40,000 around managing multiple district offices including my own.
- Became a Certified Field Trainer for new representatives to observe sales presentations.
Education
Bachelor of Fine Arts - Musical Theatre
Averett University
Danville, VA12.2019
Associate of Arts - Musical Theatre
St. Johns River State College
Palatka, FL08.2018
Associate of Science - Musical Theatre
Florida School of The Arts
Palatka, FL06.2018
Skills
- Flexible and Adaptable
- Problem-Solving
- Interpersonal Communication
- Client Relationship-Building
- Customer Service
- Social Media Platforms
- Consulting
- Customer Retention Strategies
- Calm and Professional Under Pressure
- Upbeat and Positive Personality
- Excellent Communication Skills
- Call Volume and Quality Metrics
- Establishing and Maintaining Customer Relationships
Certification
- 3 TESOL certifications
- HubSpot's SEO certification
- HubSpot's Inbound Sales certification
- Meta Blueprint certification
Languages
English
Native or Bilingual
Spanish
Professional Working
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Whether you think you can or whether you think you can’t, you’re right!
Henry Ford
Timeline
Independent District Manager
Vector Marketing
05.2021 - 09.2022
District Operations Manager & Field Sales Manager
Vector Marketing
05.2020 - 09.2022
Independent ESL Teacher
VIPKid; Independent
04.2020 - Current
Bachelor of Fine Arts - Musical Theatre
Averett University
Associate of Arts - Musical Theatre
St. Johns River State College
Associate of Science - Musical Theatre
Florida School of The Arts
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