Libby Stephenson
San Diego,CA
Summary
High achieving, motivated, and results-oriented individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Wants to develop skills and gain new experiences.
Overview
7
7
years of professional experience
Work History
Server
The Local
08.2022 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Processed credit card transactions, gift cards and cash payments using multiple POS systems
- Communicated professionally with customers, colleagues and supervisors
- Memorized menu additions, changes and limited offerings
- Adhered to state liquor regulations to serve alcohol safely.
Food Expeditor
The Local
08.2022 - 08.2023
- Streamlined kitchen operations for increased efficiency by coordinating with chefs and servers on meal preparation and presentation.
- Assisted in the final preparation of dishes
- Checked dishes before delivery for accuracy, presentation and temperature
- Delivered orders to maintain fast service.
Digital Sports Marketing Intern
Cal State Games
01.2023 - 05.2023
- Assisted in the creation and implementation of digital marketing campaigns for sports events, teams, and athletes
- Curated a social media brand book for the organization to be used as a future guide.
- Created engaging content for social media channels, including Facebook, Twitter, Instagram, and YouTube, to increase online presence and fan engagement
- Collaborated with the marketing team to develop and execute promotional strategies
- Enhanced brand visibility by executing creative marketing campaigns for sports teams and events.
- Generated increased fan engagement through the development of interactive social media content.
Head Coach
Super Soccer Stars
03.2022 - 06.2022
- Created and utilized training drills to improve team cohesiveness and performance
- Collaborated with individual team members to devise personalized exercise plans focused on specific areas for improvement
- Encouraged athletes, fellow coaches and parents to engage in good sportsmanship with competitors.
Delivery Driver
Fringe Flower Company
08.2017 - 09.2021
- Handled arrangements in accordance with product handling standards
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Satisfied record-keeper demands with accurate invoicing, shipping paperwork coordination and daily logs outlining field activities
- Processed payments by accepting cash, checks and credit card payments using multiple POS systems
Pool Attendant
La Jolla Beach and Tennis Club
05.2021 - 08.2021
- Maintained stations and deck, regularly restocking supplies and rearranging chairs
- Served guests by providing towels, drinks, and food items, as well as answering questions about available services
- Increased satisfaction by engaging with guests and always being polite and helpful.
Camp Counselor
Sarah Sumnicht and Shauna Springer
06.2017 - 08.2020
- Delivered direct, supervised care to five children between ages one and eight years
- Engaged children in arts and crafts, singing, sports activities, games and field trips while maintaining a safe environment
- Cultivated effective relationships with campers and parents by utilizing active listening and dynamic interpersonal skills.
Education
Bachelor of Science in Business Administration - General Business
San Diego State University
San Diego, CA06.2023
Skills
- Interpersonal skills
- Project Management
- Teamwork
- Problem Solving
- Digital Literacy
- Attention to Detail
- Adaptability
- Customer Service
- Order Management
Technical Skills
Microsoft Office including Excel, Outlook, Powerpoint, and Word, Canva, Mac Applications
Customer Service Abilities
Committed to troubleshooting, Empathetic approach to conflict resolution, Able to perform well under pressure
Timeline
Digital Sports Marketing Intern
Cal State Games
01.2023 - 05.2023
Server
The Local
08.2022 - Current
Food Expeditor
The Local
08.2022 - 08.2023
Head Coach
Super Soccer Stars
03.2022 - 06.2022
Pool Attendant
La Jolla Beach and Tennis Club
05.2021 - 08.2021
Delivery Driver
Fringe Flower Company
08.2017 - 09.2021
Camp Counselor
Sarah Sumnicht and Shauna Springer
06.2017 - 08.2020
Bachelor of Science in Business Administration - General Business
San Diego State University