Summary
Overview
Work History
Education
Skills
Languages
Timeline
BusinessAnalyst

Libeiri Fuentes

Hyattsville,MD

Summary

Dynamic Leasing Consultant with a proven track record at S.L Nusbaum Realty Co., excelling in customer service and relationship building. Skilled in market research and lease documentation, I enhanced tenant satisfaction and streamlined operations, achieving a significant increase in occupancy rates through effective property tours and lead generation strategies.

Overview

7
7
years of professional experience

Work History

Leasing Consultant

S.L Nusbaum Realty Co.
12.2019 - 05.2020
  • Facilitated property viewings, showcasing amenities and features to prospective tenants.
  • Managed lease documentation and rental agreements, ensuring compliance with regulations.
  • Collaborated with marketing team to develop promotional materials for vacant units.
  • Assisted in tenant screenings, evaluating applications for creditworthiness and suitability.
  • Developed strong relationships with residents, addressing concerns and enhancing tenant satisfaction.
  • Trained new staff on leasing procedures and customer service standards, improving team efficiency.
  • Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
  • Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
  • Conducted thorough market research to stay informed of current trends and competitor offerings.
  • Verified tenant incomes and other information before accepting lease applications.
  • Responded to requests and scheduled appointments for property showings.
  • Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
  • Greeted clients, showed apartments, and prepared leases.
  • Ensured compliance with fair housing laws, keeping detailed records of all tenant interactions and transactions.
  • Assisted with property management tasks, ensuring timely completion of maintenance requests and rent collections.
  • Managed online listings for the property, ensuring accurate information was available for potential tenants at all times.
  • Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
  • Coordinated closely with maintenance staff to ensure apartment units were prepared for new occupants in a timely manner.
  • Maintained organized files on all current and past tenants, allowing for efficient retrieval of information when needed.
  • Participated in regular training sessions to stay current on industry trends and best practices.
  • Improved efficiency, organizing leasing office operations and reducing paperwork processing time.
  • Conducted property tours for potential tenants, showcasing amenities to increase leasing interest.
  • Generated leads for sales and rental properties through cold calls and referrals.

Apprentice Jeweler

Jared The Galleria Of Jewelery
01.2018 - 12.2019
  • Fabricated custom jewelry pieces using hand tools and machinery to meet design specifications.
  • Collaborated with senior jewelers to refine techniques and improve craftsmanship quality.
  • Assisted in inventory management, ensuring adequate stock of materials for production needs.
  • Conducted routine maintenance on tools and equipment to ensure optimal performance and safety standards.
  • Trained new apprentices on safe handling of tools and basic jewelry-making processes.
  • Streamlined workflow by organizing workstations for efficiency in high-demand periods.
  • Quality checked finished products for accuracy, durability, and adherence to design standards before delivery.
  • Assisted in maintaining a well-organized workshop by implementing inventory control systems and proper tool storage practices.
  • Completed apprenticeship program coursework diligently for continued growth as a skilled jeweler.
  • Repaired damaged or broken jewelry items by employing precise soldering and polishing methods.
  • Maintained a clean working space by adhering to safety guidelines for handling hazardous materials.
  • Collaborated with master jewelers to learn advanced jewelry-making techniques, improving overall craftsmanship skills.
  • Streamlined repair processes with meticulous documentation, ensuring accurate tracking of projects from intake to completion.
  • Supported team members by sharing technical knowledge, fostering a collaborative work environment that bolstered productivity levels.
  • Conducted regular maintenance checks on equipment to ensure optimal performance and longevity of tools.
  • Delivered fully repaired, resized and polished pieces according to customer requirements while maintaining high satisfaction.
  • Performed over Number skilled jewelry repairs each week.
  • Returned older pieces to lustrous shine by cleaning, polishing and electroplating.

Insurance Agent

Lincoln Heritage
08.2017 - 12.2018
  • Developed comprehensive insurance plans tailored to client needs and risk profiles.
  • Analyzed market trends to recommend appropriate coverage options for clients.
  • Educated clients on policy details, benefits, and claims processes to enhance understanding.
  • Managed client relationships through regular follow-ups and personalized service strategies.
  • Collaborated with underwriters to ensure accurate policy evaluations and approvals.
  • Resolved client inquiries efficiently, enhancing overall customer satisfaction levels.
  • Monitored competitor offerings and adjusted sales strategies to maintain market competitiveness.
  • Built strong relationships with clients through consistent communication and excellent customer service.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
  • Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
  • Cross-sold insurance products to existing clients to reach sales targets.
  • Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
  • Prepared and reviewed insurance applications to verify compliance with regulations.
  • Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
  • Determined client needs and financial situations by listening and scheduling fact-finding appointments.
  • Established a solid reputation within the community as a knowledgeable and reliable resource for all things insurancerelated.
  • Monitored changes in insurance industry to stay compliant with relevant laws and regulations.
  • Facilitated smooth transitions between carriers when needed, minimizing disruptions to client coverage and maintaining positive relationships with all parties involved.

Sleep Consultant

Mattress Warehouse Usa
12.2016 - 04.2018
  • Assessed sleep patterns to develop personalized sleep plans for clients.
  • Educated clients on sleep hygiene practices and relaxation techniques.
  • Collaborated with healthcare professionals to address underlying sleep disorders.
  • Monitored client progress and adjusted strategies to optimize outcomes.
  • Conducted workshops on the importance of quality sleep for overall health.
  • Researched latest advancements in sleep science to inform practices and recommendations.
  • Developed educational materials to promote awareness of effective sleep strategies.
  • Increased awareness of the benefits of professional Sleep Consultant services through targeted marketing efforts and promotional materials.
  • Enhanced client understanding of the importance of proper sleep environments, leading to optimized bedroom conditions for restful slumber.
  • Utilized evidence-based methods in developing effective techniques tailored to each client''s unique needs and challenges.
  • Educated clients on the physiological aspects of sleep, enabling them to better understand their individual requirements for optimal rest.
  • Improved clients'' sleep quality by conducting comprehensive assessments and designing personalized sleep plans.
  • Addressed common sleep obstacles, such as jet lag and shift work, through tailored strategies and recommendations.
  • Established trusting relationships with clients by maintaining open communication, empathy, and professionalism throughout consultations.
  • Kept up-to-date with industry trends and research findings, ensuring that recommendations were grounded in current best practices.
  • Cleaned and sterilized instruments, equipment and surfaces.

Sales Associate

Forever 21
10.2014 - 08.2016
  • Assisted customers in product selection, enhancing overall shopping experience.
  • Processed transactions accurately, ensuring efficient checkout operations.
  • Managed inventory levels to maintain stock availability and presentation standards.
  • Collaborated with team members to achieve sales targets and improve customer satisfaction.
  • Trained new associates on store policies and operational procedures for seamless onboarding.
  • Implemented visual merchandising strategies to optimize product displays and attract customers.
  • Resolved customer inquiries and complaints promptly, fostering positive relationships.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
  • Fostered collaborative work environment, sharing best practices and sales strategies with new hires.

Sales Associate

Lucaya
06.2013 - 09.2014
  • Streamlined assistance processes to elevate customer shopping experience.
  • Maintained cleanliness and organization of sales floor, ensuring optimal product visibility.
  • Streamlined inventory management through systematic shelf organization.
  • Utilized point-of-sale systems to maintain transaction accuracy.

Education

N/A

High School Diploma -

Walter Johnson High School
Bethesda, MD
05.2013

Skills

  • Customer service
  • Fair housing regulations
  • Building rapport
  • Fair housing policies
  • Phone and email etiquette
  • Leasing and sales
  • Application processing
  • Telephone and email etiquette
  • Sales techniques
  • Property tours
  • Lease renewals
  • Creative problem solving
  • Closing techniques
  • Lead generation
  • Cash handling
  • Relationship building
  • Prospect qualification
  • Market research
  • Basic mathematics
  • Fair housing compliance
  • Data entry
  • Customer service-focused
  • Critical thinking
  • Customer relations
  • Decision-making
  • Sales and marketing
  • Microsoft office
  • Property showing
  • Customer service expertise
  • File management
  • CRM software
  • Property tours and inspections

Languages

Spanish
Native or Bilingual

Timeline

Leasing Consultant

S.L Nusbaum Realty Co.
12.2019 - 05.2020

Apprentice Jeweler

Jared The Galleria Of Jewelery
01.2018 - 12.2019

Insurance Agent

Lincoln Heritage
08.2017 - 12.2018

Sleep Consultant

Mattress Warehouse Usa
12.2016 - 04.2018

Sales Associate

Forever 21
10.2014 - 08.2016

Sales Associate

Lucaya
06.2013 - 09.2014

N/A

High School Diploma -

Walter Johnson High School

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Libeiri Fuentes