Hi, I’m
Liberti Brown
customer service professional
Las Vegas,NV
Summary
Dynamic and results-oriented professional with extensive experience across various customer-focused and administrative roles. Excelled in fast-paced environments, enhancing customer satisfaction through exceptional service and upselling. Skilled in Microsoft Word and data entry, demonstrating a blend of technical proficiency and problem-solving abilities. Proven track record of improving service delivery and streamlining data management processes.
Overview
23
years of professional experience
Work History
Dennys DinerPhoenix, Arizona
Food and Beverage Server
08.2024 - 02.2025
Job overview
- Provided courteous, friendly service while multitasking in fast-paced environment.
- Greeted guests.
- Maintained a clean and organized dining area for an enjoyable guest experience.
- Collaborated with kitchen staff to ensure timely delivery of food orders.
- Remained focused, calm and professional during peak rush hours.
- Checked on guests throughout meal to attend to needs and provide great service.
- Adhered to health and safety standards while handling food and beverages.
- Managed high-volume order requests during peak hours while maintaining accurate order fulfillment and prompt service.
- Cleaned and set up tables to promptly seat guests and reduce wait times.
- Providing excellent customer service, successfully upselling relevant products and services for increased customer satisfaction.
- Successfully handled guest complaints with professionalism, resolving issues promptly to retain customer loyalty.
- Provided training assistance for new hires, helping them acclimate quickly to restaurant procedures and expectations for excellent service delivery.
In Loving Care LLCPhoenix, AZ
Behavioral Health Specialist
12.2022 - 08.2024
Job overview
- Established trust-based relationships with patients.
- Implemented cognitive-behavioral techniques to address negative thought patterns and promote healthier thinking habits among patients.
- Used Microsoft word and Excel to document patient information, progress notes, and treatment plans.
- Provided crisis intervention services during emergency situations,
- Worked closely with adults and children in community settings, at residential facilities and within homes.
- Facilitated group therapy sessions addressing topics such as coping skills, stress management, and relapse prevention.
- Implemented and established behavior strategies by setting rules, reiterating expectations, and rewarding good behavior.
- Developed personalized treatment plans focusing on each client''s unique situation and goals, leading to better therapeutic results.
Pizza HutLas Vegas, NV
Customer Service Representative
02.2002 - 03.2024
Job overview
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Provided ongoing support to team members through mentoring, coaching, and skill development sessions.
- Managed escalated customer issues, ensuring swift resolution and maintaining positive relationships with clients.
IHOPLas Vegas, NV
Food and Beverage Server
12.2017 - 02.2020
Job overview
- Provided courteous, friendly service while multitasking in fast-paced environment.
- Greeted guests warmly.
- Maintained a clean and organized dining area for an enjoyable guest experience.
- Remained focused, calm and professional during peak rush hours.
- Collaborated with kitchen staff to ensure timely delivery of food order.
- Adhered to health and safety standards while handling food and beverages.
- Cleaned and set up tables to promptly seat guests and reduce wait times.
- Providing excellent customer service, successfully upselling relevant products and services for increased customer satisfaction.
- Successfully handled guest complaints with professionalism, resolving issues promptly to retain customer loyalty.
- Entered orders accurately to produce finalized checks and attain correct payments from guests.
Family DollarMonroe, UT
Cashier
01.2016 - 04.2016
Job overview
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Days Inn HotelRichfield, UT
Front Desk Agent
03.2015 - 04.2016
Job overview
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Answered multi-line phone system and enthusiastically greeted callers.
- Answered customer telephone calls promptly and appropriately handled needs.
Turkey PlantMoroni, UT
Sanitation Worker
04.2010 - 03.2012
Job overview
- Washed down facility walls, floors, and doors regularly with cleaning solutions and sprayers.
- Maintained a sanitary environment with daily inspections and timely maintenance of assigned areas.
- Collected, sorted, and disposed of garbage and recycling from production work areas.
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Enhanced cleanliness by thoroughly sweeping, mopping, and sanitizing various surfaces in public spaces.
- Handled spills in work and common areas and used proper methods to clean and sanitize each material.
Home DepotRichfield, UT
Cashier
03.2009 - 02.2010
Job overview
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
WalmartRichfield, UT
Cashier
02.2005 - 03.2008
Job overview
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
The Last Call TavernLas Vegas, NV
Food and Beverage Server
02.2007 - 02.2008
Job overview
- Provided courteous, friendly service while multitasking in fast-paced environment.
- Greeted guests warmly to foster welcoming environment.
- Maintained a clean and organized dining area for an enjoyable guest experience.
- Remained focused, calm and professional during peak rush hours.
- Collaborated with kitchen staff to ensure timely delivery of food orders, resulting in positive feedback from customers.
- Promoted a safe dining environment by adhering to strict food handling guidelines and maintaining cleanliness standards throughout the establishment.
- Managed high-volume order requests during peak hours while maintaining accurate order fulfillment and prompt service.
- Adhered to health and safety standards while handling food and beverages.
- Assisted in maintaining a positive work environment by fostering open communication and teamwork among staff members, resulting in higher overall job satisfaction levels.
Aargon Collection AgencyLas Vegas, NV
Data Entry Clerk
10.2004 - 05.2005
Job overview
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Verified accuracy of data entered into system to produce error-free reports.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Played key role in transition to paperless record-keeping, reducing environmental impact and improving accessibility.
Birrardi and Grasso Attorneys at LawLas Vegas, NV
Receptionist
03.2002 - 09.2003
Job overview
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors. Greeting incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Answered central telephone system and directed calls accordingly.
- Corresponded with clients through email, telephone, or postal mail.
Education
CCSNLas Vegas, NV
No Degree from Realestate
01-2006
Burke Academic High SchoolLas Vegas, NV
High School Diploma
01-2004
Skills
- 10-key entry
- Data entry
- Microsoft Word
- Office administration
- Data accuracy
- Customer Service-oriented
- Professional and mature
- Technical support
- Multi-line phone proficiency
- Fast typing speed
- Problem-solving
and many many more
Certification
- Google Suite Specialist Certification
- Customer Service Specialist Certification
- Microsoft Office Specialist Certification
- Certified Data Professional Certification
- Food Handler Certification
- Alcohol Server Certification
- Salesforce Certified Administrator Certification
- Data Entry Specialist Certification
Timeline
Food and Beverage Server
Dennys Diner
08.2024 - 02.2025
Behavioral Health Specialist
In Loving Care LLC
12.2022 - 08.2024
Food and Beverage Server
IHOP
12.2017 - 02.2020
Cashier
Family Dollar
01.2016 - 04.2016
Front Desk Agent
Days Inn Hotel
03.2015 - 04.2016
Sanitation Worker
Turkey Plant
04.2010 - 03.2012
Cashier
Home Depot
03.2009 - 02.2010
Food and Beverage Server
The Last Call Tavern
02.2007 - 02.2008
Cashier
Walmart
02.2005 - 03.2008
Data Entry Clerk
Aargon Collection Agency
10.2004 - 05.2005
Receptionist
Birrardi and Grasso Attorneys at Law
03.2002 - 09.2003
Customer Service Representative
Pizza Hut
02.2002 - 03.2024
CCSN
No Degree from Realestate
Burke Academic High School
High School Diploma