Liberty Barrientez
McKinney,TX
Summary
Dynamic customer service professional with extensive experience at LifePath Systems, excelling in appointment scheduling and crisis management. Proven ability to enhance client satisfaction through effective communication and data integrity. Skilled in Microsoft Office and adept at fostering team collaboration, ensuring seamless service delivery in high-pressure environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Representative- Access Center
LifePath Systems
McKinney, TX
09.2021 - Current
- Answered inbound calls, chats and emails to facilitate customer service.
- Offer extensive insights into services available.
- Collect essential intake information from clients.
- Organize and manage appointment schedules for prescribers and case managers
- Confirm precise documentation and dissemination of appointment details among relevant parties.
- Route calls to appropriate department or personnel when necessary.
- Manage crisis calls with compassion and urgency, delivering prompt support and guidance to clients in distress.
- Assist clients with inquiries related to medications, including usage, side effects, and any other relevant information.
- Document comprehensive notes and updates for each client file to ensure continuity of care while maintaining exceptional service
- Facilitated client check-ins and communicated arrival information to pertinent staff (psychiatrists, case managers, and counselors).
- Organized follow-up appointments both face-to-face and over the phone, ensuring superior client service.
- Administered precise and updated client information in system, improving data integrity and accessibility in conjunction with confidentiality safeguards.
- Executed reminder and follow-up calls to clients regarding upcoming appointments, enhancing attendance rates.
- Assisted walk-in clients seeking standby appointments, effectively coordinating care based on cancellation availability.
- Engaged with insurance department on behalf of clients to verify coverage and resolve inquiries regarding insurance status.
- Maintained a high level of professionalism when dealing with difficult customers.
- Mentored junior team members and managed employee relationships.
Delivery Driver
Amazon DSP
Dallas, TX
11.2020 - 03.2021
- Performed pre-trip inspections of delivery vehicle according to company guidelines.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
- Managed inventory levels during deliveries by verifying load counts against shipping manifests.
- Communicated regularly with dispatch regarding any delays or issues encountered on routes.
- Resolved customer complaints in a professional manner while maintaining positive relationships with clients.
- Ensured accurate completion of all paperwork associated with deliveries.
- Verified accuracy of items loaded onto truck against shipping documents.
- Delivered rush merchandise on tight schedules to meet customer targets.
Customer Service Representative
Chewy
Dallas, TX
03.2019 - 07.2020
- Gathered customer feedback through surveys and used the data to improve customer service.
- Resolved customer complaints promptly and efficiently.
- Identified opportunities for upselling additional products or services based on customer needs.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Answered customer inquiries via phone, email, and chat.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Club Demonstrator
Costco Wholesale
McKinney, TX
07.2018 - 03.2019
- Ensured compliance with all applicable laws and regulations when demonstrating products.
- Provided customer service and answered customer questions about the products being demonstrated.
- Explained product features and enlightened customers on benefits.
- Handed out samples, informational brochures, and coupons to customers.
- Presented and handled samples to meet merchandising standards, promotional requirements and sanitation practices.
Front Desk Receptionist
LA Fitness
McKinney, TX
01.2018 - 08.2018
- Facilitated customer check-ins, guiding to sales representative for gym enrollment
- Monitored visitor access control systems including issuing identification badges when necessary.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Received incoming calls and coordinated with staff to fulfill customer requests.
Cashier
WinCo Foods
McKinney, TX
03.2017 - 01.2018
- Conducted price checks for special orders or discounts as requested by customers.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
Education
Some College - Photography
Collin County Community College
McKinney, TX12.2017
Some College - Photography
Del Mar College
Corpus Christi, TX12.2014
High school diploma -
Mathis High School
Mathis, TX05.2012
Skills
- Photography
- Adobe Photoshop
- Microsoft Office (Outlook, Word, Excel, Powerpoint)
- Video Editing
- Adobe Lightroom
- SmartCare
- Customer service
- Appointment scheduling
- Data entry
- Call routing
- Money handling
- Medical terminology
- Call center procedures
- Multi-line telephone operations
- Inbound and outbound calling
- Team collaboration
- Communication skills
Certification
Certificate for One Year of Outstanding Employee, 05/01/12, Present
References
References available upon request.
Timeline
Customer Service Representative- Access Center
LifePath Systems
09.2021 - Current
Delivery Driver
Amazon DSP
11.2020 - 03.2021
Customer Service Representative
Chewy
03.2019 - 07.2020
Club Demonstrator
Costco Wholesale
07.2018 - 03.2019
Front Desk Receptionist
LA Fitness
01.2018 - 08.2018
Cashier
WinCo Foods
03.2017 - 01.2018
Some College - Photography
Collin County Community College
Some College - Photography
Del Mar College
High school diploma -
Mathis High School
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