LIBERTY BROCK
Dallas,TX
Summary
Highly-motivated employee with the desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service, Baker
Nothing Bundt Cakes
Dallas, Texas
09.2015 - 04.2016
- Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
- Oversaw baking and cooking training to assist new staff members in professional development.
- Evaluated raw ingredients and baked goods, assessing for quality control purposes.
- Trained staff to provide excellent customer service to challenging customers.
- Oversaw daily operations of Baking department through combination of careful planning and troubleshooting.
- Inspected baking equipment in accordance with cleanliness and safety standards.
- Collected credit card and cash payments to complete transactions for customer orders.
Co-Manager/Retail Manager
Nothing Bundt Cakes
Dallas , TX
08.2016 - 02.2018
- Mentored employees in management of complicated sales, complex issues and difficult customers.
- Preformed customers service by communicating with customers and vendors by telephone and in person.
- Preformed clerical duties as in answering phones and taking messages to insure quality customer service.
- Trained employees on additional job positions to maintain coverage of roles.
- Processed payments and handled petty cash.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Exercised good judgment and decision-making in escalating concerns, resolving issues, and customer complaints.
Vendor, Production, Sales
Steel City Pops
Dallas, TX
05.2018 - 02.2019
- Set up and operated production equipment according to daily work orders and safety procedures.
- Unloaded incoming products off trucks, sorted items in staging area and transported items to final storage locations.
- Stayed up to date on inventories, supplies and customer orders.
- Replaced and adjusted signs to reflect different products and promotional prices.
- Processed payment through Point of Sales system.
Cake Decorator/Social Media Manager
Smallcakes Cupcakery & Creamery
Dallas , TX
02.2019 - 09.2019
- Decorated cakes for special occasions, including showers, birthdays and christenings.
- Assisted customers with planning cake vision, including color, theme and size.
- Answered phone calls, put in orders and handled customer disputes and complaints.
- Cleaned display cases, utensils and working spaces to keep sanitary work environment.
- Worked with common cake decorating and baking tools, such as mixers and carving tools.
- Prepared buttercream and icings to use for decorating cakes, cupcakes, tarts and other pastries.
- Directed social media and digital marketing strategy and initiatives to promote brand building, guest retention and revenue-focused activities.
Mail Courier
C&D Couriers
Farmers Branch, TX
03.2020 - 04.2020
- Checked and secured package loads before deliveries.
- Picked up medical specimens from local care providers for delivery to laboratory.
- Sorted, processed and distributed outgoing and incoming mail.
- Documented pickups and deliveries and submitted reports after shift.
- Maintained adherence to stringent delivery deadlines.
Cake Designer
Celebrity Bakery
Dallas, TX
09.2020 - 02.2021
- Created attractive dessert trays for catering events.
- Controlled spoilage by generating turn movement and maintaining monthly inventory.
- Oversaw handling of special-order items, including decorated cakes, cupcakes, tarts and pastries.
- Decorated cakes for special occasions, including showers, birthdays and christenings.
- Assisted customers with planning cake vision, including color, theme and size.
- Produced frostings and creams for cakes and other edibles.
- Boxed, weighed and wrapped cakes and other bakery products to prepare for pickup.
- Prepared buttercream and icings to use for decorating cakes, cupcakes, tarts and other pastries.
- Used photo cake software to create specialty birthday and anniversary cakes.
Culinary Arts Instructor/Social Media Manager/Front Desk Agent
Young Chefs Academy
Frisco/Allen, TX
08.2021 - 09.2023
- Supervises cooking done in kitchens in non-critical, systematic environment to educate students on what to expect in real-word environment..
- Encourages students to improve skills and develop professionally.
- Analyzes and researches market data to determine ways to reach target audience or intended segments.
- Updates and records customer or client information to maintain accounts.
- Provides daily reports of activities for accountability of tasks performed.
- Resolves customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Maintains daily calendars, set appointments with clients and planned daily events.
- Copies documents for events and schedules
Education
Associate of Arts - Patisserie and Baking
Le Cordon Bleu College of Culinary Arts
Dallas, TX11.2015
High School Diploma -
God's Family Christian Home School
Seagoville, TX05.2013
Associate of Arts - Culinary Arts
Art Institute of Dallas (Summer Arts Studio)
Dallas, TX06.2011
Skills
- Experience in leadership
- Professional Telephone Manner
- Excellent Customer Service
- Time Management
- Working collaboratively
- Reliable and trustworthy
- First Aid/CPR
- Quality Control
- Editing and Proofreading
- Reliable and Punctual
- Appointment Scheduling
- Issue Resolution
- Verbal and Written Communication
- Computer Proficiency
Certification
- National Environmental Health Association (NEHA)
- Culinary Summer Program, The Art institute - 2011
- Culinary Summer Studio, The Art institute - 2012
- Certified First Aid CPR AED, Loving Heart Community Training Center - 2021
- Food Manager Certification
Timeline
Culinary Arts Instructor/Social Media Manager/Front Desk Agent
Young Chefs Academy
08.2021 - 09.2023
Cake Designer
Celebrity Bakery
09.2020 - 02.2021
Mail Courier
C&D Couriers
03.2020 - 04.2020
Cake Decorator/Social Media Manager
Smallcakes Cupcakery & Creamery
02.2019 - 09.2019
Vendor, Production, Sales
Steel City Pops
05.2018 - 02.2019
Co-Manager/Retail Manager
Nothing Bundt Cakes
08.2016 - 02.2018
Customer Service, Baker
Nothing Bundt Cakes
09.2015 - 04.2016
Associate of Arts - Patisserie and Baking
Le Cordon Bleu College of Culinary Arts
High School Diploma -
God's Family Christian Home School
Associate of Arts - Culinary Arts
Art Institute of Dallas (Summer Arts Studio)