Liberty Clayton
Topeka,KS
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Committed to fostering long-term client happiness by providing superior assistance and high-quality service. Well-versed in related options and industry standards for customer service. Someone who is dependable and organized and who successfully manages many priorities. willingness to accept more duties in order to achieve team objectives.
Overview
6
6
years of professional experience
Work History
House Cleaner
Merry Maids
03.2023 - Current
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Delivered quality customer service to address urgent needs and cleaning requests.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
Retail Sales Associate
Old Navy
01.2023 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Managed cash register after end of shift to balance and record accurate transactions.
- Utilized upselling techniques to promote additional products and increase sales.
Customer Service Representative
William Sonoma Inc - Pottery Barn
06.2022 - 12.2022
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Provided direct customer support to internal and external customers.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Clarified customer issues and determined the root cause of problems to resolve product or service complaints.
- Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Hostess
The Galt House
05.2021 - 12.2021
- Assist guests in finding their assigned table by escorting them to the table or communicating delays and offering additional services such as beverages to keep them entertained
- Providing menus, information about drink items, and specials, and creating a personalized dining experience
- Making reservations, organizing them, and prioritizing them in order to accommodate customers
- Before service, prepare seating assignments and present them to the restaurant during the pre-shift meeting.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Worked with front-of-house staff to move tables and adjust the seating to accommodate groups with special requests.
- Supported servers, food runners, and bussers with keeping the dining area ready for every guest.
- Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
- Completed daily side work and opening and closing duties without fail.
Warehouse Fulfillment Worker
Amazon
02.2021 - 07.2021
- Perform all warehouse laborer duties, including picking, packing, counting, maintaining records, and cleaning
- Maintaining picking/packing speeds in the 95th percentile consistently
- Despite high speeds, picked all orders accurately.
- Checked packages and merchandise for damage and notified vendors.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools, and supplies.
- Labeled boxes, crates, and containers with accurate order information, destinations, and codes to minimize shipping errors.
- Reviewed printed tickets or digital orders to get item numbers and merchandise locations.
Sales Associate
Victoria's Secret & PINK
08.2017 - 03.2020
- Maintained a calm demeanor and professionally managed issues in busy, high-stress situations.
- Accurately processed POS transactions, returning coins, currency, payment cards, and receipts to customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Attended monthly sales meetings and quarterly sales training.
- Trained new employees on customer service, money handling, and organizing strategies.
- Gained customer trust and confidence by demonstrating a compelling, persuasive, and composed professional demeanor.
- Drove store revenue by offering customers accessories and related purchases to complete selections.
Education
Bachelor's Degree - Arts and Science
University of Louisville
Louisville, KY12.2021
Associate’s Degree - Arts & Science
Jefferson Community And Technical College
Louisville, KY05.2019
High School Diploma -
Freedom High School
Oakley, CA06.2017
Skills
- Proficiency in computer application
- Verbal and written communication
- Strong team work ethic
- Strategic sales knowledge
- Professional telephone demeanor
- Excellent visual eye
- Sales expertise
- Product Knowledge
- Flexible and Adaptable
Timeline
House Cleaner
Merry Maids
03.2023 - Current
Retail Sales Associate
Old Navy
01.2023 - Current
Customer Service Representative
William Sonoma Inc - Pottery Barn
06.2022 - 12.2022
Hostess
The Galt House
05.2021 - 12.2021
Warehouse Fulfillment Worker
Amazon
02.2021 - 07.2021
Sales Associate
Victoria's Secret & PINK
08.2017 - 03.2020
Bachelor's Degree - Arts and Science
University of Louisville
Associate’s Degree - Arts & Science
Jefferson Community And Technical College
High School Diploma -
Freedom High School
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