Liberty Davila
Houston,TX
Summary
Dedicated and results-driven Reservations Manager with 4+ years of experience leading teams, streamlining operations, and delivering outstanding customer service in high-volume environments. Proven expertise team training, conflict resolution, and optimizing reservation processes to boost efficiency and client satisfaction. Previous experience in retail has strengthened multitasking abilities, attention to detail, and customer engagement. Adept at utilizing systems, managing inventory, and implementing strategies to achieve organizational goals. Seeking to leverage leadership skills and operational expertise in dynamic role focused on driving exceptional results and customer loyalty.
Overview
11
11
years of professional experience
Work History
Reservations Manager
U Haul Co
Houston, TX
12.2020 - Current
- Lead and manage a team of staff, ensuring seamless reservation operations across 50+ locations.
- Resolve escalated customer issues with an 80% success rate in achieving customer satisfaction.
- Train new hires on customer service best practices and reservation systems.
- Collaborate with regional management to implement strategies, resulting in boosts in revenue.
- 4+ years of experience leading teams, streamlining operations, and delivering exceptional customer service.
Sales Associate
Fashion House
Houston, TX
03.2014 - 11.2018
- Operated the register, processing cash and card transactions with 100% accuracy.
- Provided personalized customer service on the sales floor, assisting with product selection and styling.
- Managed inventory by receiving, tagging, and stocking new merchandise, ensuring timely floor replenishment.
- Maintained store cleanliness, and organized displays to enhance the customer shopping experience.
Skills
Leadership & Management
- Team supervision and scheduling
- Training and onboarding new employees
- Conflict resolution and decision-making
Customer Service
- Delivering an exceptional guest experience
- Handling customer complaints and escalations
- Ensuring high customer satisfaction ratings
Operations & Organization
- Managing reservation systems and processes
- Streamlining workflows for efficiency
- Inventory and resource management
- Multi-tasking in fast-paced environments
Timeline
Reservations Manager
U Haul Co
12.2020 - Current
Sales Associate
Fashion House
03.2014 - 11.2018
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