Summary
Overview
Work History
Education
Skills
Timeline
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Liberty Hugg

Mineral Wells,TX

Summary

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Overview

6
6
years of professional experience

Work History

Health Insurance Agent

US Health Advisors
07.2023 - Current
  • Educated clients about health insurance coverage options, benefits and costs.
  • Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
  • Developed tailored health insurance plans to meet individualized client needs.
  • Developed and nurtured new and aged leads.

Retail Sales Consultant

Prime Communications
02.2020 - 07.2023
  • Met and exceeded targets in commission-based environment with challenging objectives
  • Explained promotions and special offers to customers
  • Introduced customers to new products meeting current and expected needs
  • Maintained customer loyalty with consistent and high-quality service
  • Managed daily workloads by organizing effective schedules and delegating tasks


Assistant Store Manager

Prime Communications
09.2022 - 02.2023
  • Directed daily store operations, including staff management, task delegation, merchandising, and customer service.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.

Server

Mi Familia
07.2019 - 02.2020
  • Followed all safety, sanitization, and food handling guidelines
  • Delivered food and beverages quickly to customers
  • Supported bussers with table-cleaning during high-volume shifts
  • Processed payments as credit card transactions, gift cards, or cash transactions
  • Trained new servers in company policies, guest service standards, and best practices
  • Explained details of new menu items, seasonal, and daily specials.

Shift Leader

Dairy Queen
07.2017 - 07.2019
  • Kept inventory within optimal levels and organized for easy use.
  • Kept operations smooth and efficient with consistent opening, closing, and shift change task lists.
  • Covered kitchen needs by cross-training in different positions and filling in for absent team members.
  • Prepared ingredients in advance for on-demand orders.

Education

Some College (No Degree) -

Tarleton State University
Stephenville, TX

High School Diploma -

De Leon High School
De Leon, TX
05.2019

Skills

  • Product and Service Knowledge
  • Customer Retention Abilities
  • Sales Expertise
  • Staff Training
  • Product Promotion
  • Upselling Techniques
  • Negotiation Tactics
  • Converting Leads
  • Complex Problem-Solving
  • Interpersonal Communication Skills
  • Quotas and Goals

Timeline

Health Insurance Agent

US Health Advisors
07.2023 - Current

Assistant Store Manager

Prime Communications
09.2022 - 02.2023

Retail Sales Consultant

Prime Communications
02.2020 - 07.2023

Server

Mi Familia
07.2019 - 02.2020

Shift Leader

Dairy Queen
07.2017 - 07.2019

Some College (No Degree) -

Tarleton State University

High School Diploma -

De Leon High School

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