Summary
Overview
Work History
Education
Skills
Timeline
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Liberty Krueckeberg

Waleska,GA

Summary

Versatile Customer Support Manager highly effective at conflict resolution and persuasive communication. Knowledgeable about quality assurance and training to support and set up teams for success. Hardworking and reliable with excellent attention to detail to manage processes and timelines to accomplish tasks.

Overview

18
18
years of professional experience

Work History

Customer Experience Supervisor

Belnick
Canton, GA
10.2016 - 09.2022
  • Created all training documentation and trained and mentored new team members to promote productivity, accuracy and friendly customer service.
  • Drove customer escalations to resolution by engaging directly with customers.
  • Prepared documentation, reports and logs to identify and manage servic metrics and support process driven activities.
  • Customized sales and education programs and training for various high-end clients.
  • Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
  • Created training documentation for all Customer Service teams as well as assisted with onboarding and orientations.

Dealer Department Supervisor

Cherokee County Tax Commissioner's Office
Canton, GA
03.2009 - 09.2015
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Trained new hires on products and services, best practices and protocols to reduce process gaps.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Helped customers open accounts, make deposits, update information and carry out range of routine actions.
  • Troubleshot shortages and overages to support quality control efforts.
  • Rolled out operational improvements and solutions to deliver top-notch customer service.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.

Procurement Manager

Driggs Farms
Decatur, IN
08.2004 - 12.2008
  • Built long-term relationships with company vendors and suppliers to secure optimal prices.
  • Researched and compared vendor and supplier prices to make informed financial decisions.
  • Reviewed existing company contracts and negotiated contract terms and revisions with vendors.
  • Prepared daily, weekly and monthly procurement reports for supervisor review.
  • Ordered new materials to prevent shortages and approved delivery details and times.
  • Performed risk assessments and forecasts on potential contracts and business decisions.
  • Delegated tasks to procurement teams to expedite work processes.
  • Performed data analysis on financial trends and presented findings to supervisors to brainstorm process improvements.
  • Created and calculated purchase orders to follow price quotes and reductions.
  • Organized and prioritized projects.
  • Analyzed market and delivery systems to determine present and future material availability.

Education

High School Diploma -

Allen County Scottsville High School
Scottsville
05.1996

Western Kentucky University
Bowling Green, KY

Skills

  • Verbal and Written Communication
  • Customer Trend Analysis
  • Shipping and Receiving Oversight
  • Team Recruiting and Onboarding
  • Interdepartmental Collaboration
  • Customer Complaint Resolution
  • Networking Events
  • Customer Service
  • Salesforce Software
  • Staff Training and Development
  • Problem Solving
  • Relationship Building
  • Operating Procedures and Policies
  • Problem-Solving
  • Time Management
  • New Hire Onboarding

Timeline

Customer Experience Supervisor

Belnick
10.2016 - 09.2022

Dealer Department Supervisor

Cherokee County Tax Commissioner's Office
03.2009 - 09.2015

Procurement Manager

Driggs Farms
08.2004 - 12.2008

High School Diploma -

Allen County Scottsville High School

Western Kentucky University

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Liberty Krueckeberg