Liberty Landris
Fairview
Summary
I am a resourceful manager offering a history of success coordinating and monitoring operations across various departments. I am an effective leader and problem-solver dedicated to streamlining operations to promote organizational efficiency. I am also highly committed with hardworking mentality to maintain quality of services and products. I am polite, courteous and enjoy serving the public in an efficient, charming manner. Arithmetic comes easy to me and I enjoy learning new things.
Overview
23
23
years of professional experience
Work History
Manager
Northwest Plumbing and Heating Supply
01.2020 - Current
- Mentored junior staff, fostering skill development and promoting a collaborative work environment.
- Streamlined order processing procedures, improving accuracy and customer satisfaction rates.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Developed and maintained relationships with customers and suppliers through account development.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and promoted positive feedback and engagement.
- Led daily operations to ensure efficient store functionality and customer satisfaction.
Production Worker
Metalfab
02.2014 - 03.2017
- Operated production machinery to assemble components efficiently.
- Conducted quality checks to ensure adherence to safety and production standards.
- Collaborated with team members to optimize workflow and reduce downtime.
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
- Enhanced product quality by conducting regular inspections and identifying areas for improvement.
- Engaged in regular review meetings to discuss production performance and set future goals.
Wait Staff Member
Fairview Family Restaurant and Bakery
08.2012 - 02.2014
- Provided exceptional customer service, ensuring guest satisfaction and repeat business.
- Coordinated dining room operations, optimizing workflow during peak hours.
- Managed inventory levels for food and beverage supplies, reducing waste.
- Resolved customer complaints promptly, maintaining a positive dining atmosphere.
- Collaborated with kitchen staff to ensure timely food delivery and quality control.
- Developed strong relationships with regular patrons, fostering loyalty and community engagement.
- Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
- Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
- Contributed to increased sales by upselling menu items and suggesting daily specials to guests.
- Accurately managed cash transactions while handling high-volume shifts, ensuring balanced registers at the end of each shift.
Wait Staff Member
Paddle Inn Restaurant
07.2002 - 08.2012
- Trained new staff on restaurant policies, menu details, and service standards.
- Implemented efficient table turnover strategies to enhance dining experience.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by providing attentive service and efficiently addressing concerns.
- Minimized wait times by quickly seating guests during peak hours, improving overall customer experience.
- Displayed extensive knowledge of menu offerings and ingredients, allowing for informed recommendations to diners with dietary restrictions or preferences.
- Established rapport with regular customers through personalized service and genuine interest in their dining experiences.
- Helped maintain inventory levels by accurately recording stock usage and communicating needs to management.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Contributed to increased sales by upselling menu items and suggesting daily specials to guests.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
- Developed strong relationships with regular patrons, fostering loyalty and community engagement.
- Resolved customer complaints promptly, maintaining a positive dining atmosphere.
Education
High School Diploma -
Port Huron High School
Port Huron, MI06-1994
No Degree - General Studies
St. Clair County Community College
Port Huron, MISkills
- Customer service
- Team leadership
- Time management
- Decision-making
- Complex Problem-solving
- Operations management
- Conflict resolution
- Sales management
- Workforce management
- Emergency response
- Clear communication
- Inventory management
- Recruiting and interviewing
- Effective communication
- Adaptability and flexibility
- Positive attitude
- Attention to detail
- Multitasking Abilities
- Problem-solving aptitude
Timeline
Manager
Northwest Plumbing and Heating Supply
01.2020 - Current
Production Worker
Metalfab
02.2014 - 03.2017
Wait Staff Member
Fairview Family Restaurant and Bakery
08.2012 - 02.2014
Wait Staff Member
Paddle Inn Restaurant
07.2002 - 08.2012
High School Diploma -
Port Huron High School
No Degree - General Studies
St. Clair County Community College