Liberty Lynch
Martinez,CA
Summary
Highly organized and efficient receptionist with experience in managing front desk operations, including handling customer inquiries, scheduling appointments, and maintaining records. Skilled in communication, both verbal and written, ensuring clear and positive interactions with clients and team members. Demonstrated ability to improve office processes for better workflow and client satisfaction. Successfully enhanced the welcoming atmosphere of previous workplaces while efficiently managing multiple tasks simultaneously.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Host/Busser/Server
The Greenery Restaurant & Sports Bar
Walnut Creek, CA
04.2023 - 06.2024
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
- Performed light administrative duties such as filing documents and taking messages.
- Checked restrooms to refill products and perform light cleaning duties, emptying trash, and restocking paper products.
- Built positive relationships with other front-of-house and kitchen staff.
- Helped service staff handle demand by distributing food and beverages.
- Provided excellent customer service by anticipating customer needs.
- Spoke with patrons to make conversation, answer questions or to respond to complaints.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Processed payments from customers using a POS system.
Sales Associate
Carters Oshkosh
Pleasant Hill, CA
06.2022 - 04.2023
- Conducted product demonstrations to highlight features and benefits.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Answered incoming telephone calls to provide store, products and services information.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Maintained cleanliness of store environment including floors, windows, displays.
- Worked with fellow sales team members to achieve group targets.
- Computed purchases and received and processed cash or credit payment.
- Recommended, selected and located merchandise based on customer desires.
- Greeted customers and provided exceptional customer service.
- Answered store and merchandise questions and led customers to wanted items.
- Used technology resources to assist customers in locating and selecting items.
- Handled customer complaints in a professional manner.
Receptionist & Child Care
Diablo Country Club
Danville, CA
06.2020 - 05.2022
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Performed clerical duties such as filing, photocopying, transcribing, and faxing.
- Utilized office equipment such as printers, copiers, and fax machines, ensuring they were in good working order.
- Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
- Scheduled appointments for clients, customers, and other visitors.
- Verified visitors' identification cards before allowing access to the building.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Coordinated pick-up and delivery of express mail services.
- Updated and recorded customer or client information to maintain accounts.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Greeted visitors and provided them with assistance.
- Greeted and directed visitors to appropriate departments or individuals, ensuring a welcoming environment.
- Maintained the reception area in a neat and orderly fashion.
Education
Certificate - Phlebotomy
Contra Costa Medical Career College
Antioch, CA08-2024
Some College (No Degree) - Nursing
Los Medanos College
Pittsburg, CASkills
- Customer service
- Detail-oriented
- Multitasking proficiency
- Reception desk management
- File management
- Scheduling appointments
- Organization skills
- Customer and client relations
- Calm demeanor
- Administrative support
Certification
- CPR Certified
- First Aid Training
- Blood Born Pathogen Training
References
References available upon request.
Timeline
Host/Busser/Server
The Greenery Restaurant & Sports Bar
04.2023 - 06.2024
Sales Associate
Carters Oshkosh
06.2022 - 04.2023
Receptionist & Child Care
Diablo Country Club
06.2020 - 05.2022
Certificate - Phlebotomy
Contra Costa Medical Career College
Some College (No Degree) - Nursing
Los Medanos College
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