Liberty Purple Mata
Edinburg
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Helpware
07.2024 - 07.2025
- Handled a large amount of incoming calls about 50-100 daily of patients calling in to schedule medical transportation.
- Hippa verified patients' information and helped schedule appointments for rides to medical facilities.
- Dealing with over 8 different insurance policies and counting from all over the United States.
- Follow standard insurance policy and requirements in order to schedule proper transportation a patient is needing based on mobility and availability.
- Meet daily Q&A metrics based on AI observation and monthly goals of 90% and above.
Cashier/Customer Service
Mccoy’s Building Supply
10.2020 - 12.2023
- Counted the register’s on a daily basis before my shift, before going on my lunch break, and once my shift was over.
- Greeted customers and charged daily transactions.
- Cleaned, restocked, and organized the store aisle on the daily.
- Zoned and wrote down inventory inquiries of items in the store.
- Organized daily transaction tickets according to files.
- Made sure to wipe down countertops and keep the cashier area clean daily.
- Had the responsibility of taking care of checkouts and change order when needed.
- Filed and properly went through ticket paperwork for when we would get audited.
- Took care of any customers' questions, concerns or needs to the best of my ability.
Customer Service Representative
Mike’s Plumbing Electrical and AC
07.2021 - 12.2021
- Managed large amounts of incoming calls and generated sales leads.
- Maintained accurate and organized billing records using Nexstar and Servicetitan
- Followed the company’s policy, guidelines, and procedures in order to help the customer with booking a ticket to get the designated person out to their home.
- Handled any customer complaints and tried to provide the appropriate solution.
- Tried to build trust and relationships with customers in order to provide sustainable customer service via phone.
- Answered any concerns or questions customers had about issues with plumbing, electrical and A/C
Durable Medical Equipment Representative
Lee’s Pharmacy
04.2019 - 10.2020
- Verified patient’s insurance and would call the companies to inquire about their benefits if needed.
- Input patients information into a specialized computer program called Brightree.
- Dispensed various medical equipment based upon the patient's needs and properly explained on how to use equipment.
- Explained to patients the forms that are needed for them to receive proper medical equipment through their insurance.
- Explained to patients their insurance coverage and if they needed to pay out of pocket.
- Submitted/faxed paperwork to the insurance when authorization was required.
- Follow up/Call the doctor’s office to check on paperwork that needs to be filled out by the doctor in order to dispense the medical equipment.
- Handled my own set of personal paperwork binder of patients.
- Handled cpap supplies and oxygen equipment.
- Ordered more medical equipment with the otc department as needed.
- Created and ordered patient packets that patients would sign once equipment is dispensed.
- Filled out correct paperwork needed by the insurance company in order to be able to dispense to patients. Once completed scanned and filed accordingly to then be processed into the billing department.
Work Study
Student Aid
08.2017 - 12.2019
- Assisted my co-workers in helping to file student's documents into the computer system. The student registrar office was going paperless.
- Oversaw getting all the student’s files organized correctly into specific computerized files.
- Properly scanned and categorized the documents where they belonged into a specialized program within the university standards.
Education
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PSJA Thomas Jefferson ECHS
Pharr, TX05.2016
Associate Degree - Biology
South Texas College
Mcallen, TX05.2016
Skills
- Advanced Computer/Technological
- Good Planning/Organizing
- Managing Multiple Priorities
- Good Communication/Customer Service
- Self Motivated/Teamwork Setting
- Bilingual
Timeline
Customer Service Representative
Helpware
07.2024 - 07.2025
Customer Service Representative
Mike’s Plumbing Electrical and AC
07.2021 - 12.2021
Cashier/Customer Service
Mccoy’s Building Supply
10.2020 - 12.2023
Durable Medical Equipment Representative
Lee’s Pharmacy
04.2019 - 10.2020
Work Study
Student Aid
08.2017 - 12.2019
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PSJA Thomas Jefferson ECHS
Associate Degree - Biology
South Texas College
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