LIBERTY SIGLER

EKG Technician, Methodist Hospital

• Performed high-volume non-invasive cardiac diagnostic tests, including 12-lead EKGs, rhythm strips, and stress test monitoring.

• Demonstrated proficiency in identifying lethal arrhythmias and critical changes in heart rhythms, immediately notifying nursing and medical staff.

• Ensured patient comfort and safety by explaining procedures clearly

• Provide comprehensive daily care for 8 senior residents with dementia, focusing on creating a safe and nurturing environment.• Manage all aspects of personal hygiene and incontinent care for residents while maintaining their dignity.• Communicate professionally with families and healthcare providers to coordinate holistic care and adapt to the changing needs of residents.• Prepare and serve nutritious meals for breakfast, lunch, and dinner, ensuring all dietary restrictions and preferences are met.• Maintain the facility’s garden by growing herbs, vegetables, and flowers to improve the residents' well-being and outdoor surroundings.• Ensure a high standard of cleanliness through deep cleaning, disinfection, and laundry management across all living spaces.

• Managed high-stress customer situations with a calm, professional demeanor, ensuring issues were de-escalated and resolved efficiently.Relayed complex product and policy information clearly and concisely under pressure during high-volume peak hours.

Simultaneously handled multi-line phone inquiries, in-person customer needs, and radio communications with team members.

Maintained 100% accuracy in processing transactions and customer records, a critical skill for documenting emergency call details.

Identified customer needs quickly and provided immediate solutions, demonstrating the decisive thinking required for dispatch roles.

• Maintained composure and efficiency in an extremely fast-paced environment, consistently meeting strict service-time goals during peak "rush" hours.

Delivered "Second Mile Service" by anticipating guest needs and using clear, professional verbal communication to ensure order accuracy.

Resolved customer concerns on the spot with empathy and a solution-oriented mindset, maintaining a positive atmosphere for all guests.

Seamlessly managed multiple service points, including front counter, drive-thru, and mobile-order fulfillment, requiring constant prioritization of tasks.

• Provided exceptional customer service in fast-paced dining environment.
• Took orders efficiently using point-of-sale system.
• Maintained cleanliness and organization of dining area and workstations.
• Handled customer inquiries and resolved issues promptly and courteously.