Summary
Overview
Work History
Education
Skills
Work Availability
Work Preference
Software
Timeline
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Liberty Thompson

Liberty Thompson

Pea Ridge,AR

Summary

Skilled professional with experience in collections, customer service and data entry. Exceptional interpersonal and problem-solving skills. Effectively mediates customer disputes and collects payment in timely manner. Previously a motivated Assistant manager with 4 years of experience juggling multiple priorities to keep company running smoothly. Communicative team leader possessing outstanding time management and documentation abilities. Polished in overseeing employee performance and guiding and motivating new talent.

Overview

9
9
years of professional experience

Work History

Collections Specialist

Uber Freight
Rogers, AR
04.2023 - 02.2025
  • Maintained accurate records of all collection activities in company database.
  • Processed incoming payments accurately using computerized systems; verified amounts against invoices and statements before posting transactions.
  • Collaborated closely with other departments throughout the entire collection process.
  • Researched customer disputes regarding billing errors or incorrect charges; resolved discrepancies with internal departments as needed.
  • Remitted payments received from customers promptly while adhering to all applicable laws and regulations governing the collection process.
  • Analyzed account histories, monitored payments, reconciled discrepancies and updated customer information in the database.
  • Reviewed delinquent accounts and contacted customers via phone, email or mail to negotiate repayment terms and payment arrangements.

Assistant Manager

Local Lime Rogers
Rogers, AR
12.2019 - 03.2023
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Delegated daily tasks to team members to optimize group productivity.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Coached team members and delivered constructive feedback to promote better productivity and build confidence.
  • Completed inventory audits to identify losses and project demand.

Customer Service Representative

Walmart
Bentonville, Arkansas
11.2018 - 12.2019
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.

Server Shift Leader

Foghorns
Rogers, AR
06.2016 - 11.2018
  • Trained and acclimated new servers to restaurant's culture and operations.
  • Created positive guest experience by listening to guest needs and recommending options to meet requests.
  • Managed tables throughout dining room to execute service at highest level.

Education

High School Diploma -

Rogers Heritage High School
Rogers, AR
05.2017

Skills

  • Sales Monitoring
  • Product and Service Knowledge
  • Complex Problem Solving
  • Teamwork and Collaboration
  • Employee Development
  • Scheduling and Coordinating
  • Hiring and Training
  • Microsoft teams
  • Customer service
  • Microsoft outlook
  • Advanced Microsoft Excel
  • Customer research
  • Payment posting
  • Balance collection
  • Record keeping proficiency
  • Collection agency relations
  • Credit and collections
  • Data entry efficiency

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Work Location

On-SiteRemoteHybrid

Important To Me

Career advancement401k matchStock Options / Equity / Profit SharingPaid time offHealthcare benefits

Software

Microsoft Excel

Oracle

Microst Outlook

Microsoft office

TMS (Transportation Management System)

BillTrust

Microsoft Teams

Zoom

Timeline

Collections Specialist

Uber Freight
04.2023 - 02.2025

Assistant Manager

Local Lime Rogers
12.2019 - 03.2023

Customer Service Representative

Walmart
11.2018 - 12.2019

Server Shift Leader

Foghorns
06.2016 - 11.2018

High School Diploma -

Rogers Heritage High School

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Liberty Thompson