Liberty Vila

Oversaw daily operations to ensure smooth and efficient service, maintaining high standards of quality and customer satisfaction. Also handled customer inquiries and resolved complaints, ensuring a positive dining experience for all guests.

• Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
• Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
• Managed reservations and seating arrangementsAnswered phone calls, and handled money transactions efficiently.Handled guest inquiries and resolved any issues or complaints promptly.Maintained a clean and organized front-of-house area, including the reception and waiting areas.

- Provided exceptional customer service by greeting guests, taking accurate orders, and delivering food and beverages promptly.

- Maintained knowledge of the menu to answer questions and make recommendations.

- Handled payments, managed table assignments, and ensured a clean and welcoming dining environment.

- Collaborated with kitchen and bar staff to ensure seamless service

- Remained calm and poised when dealing with difficult customers or during busy shifts.