Summary
Overview
Work History
Education
Skills
Timeline
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Libia Catalina Aguilar

Phlebotomy
Aurora, CO,CO

Summary

Dedicated individual with track record of success ensuring productivity within a demanding service environment. An effective leader, and effective at meeting deadlines while ensuring highest standards of organization and compliance. Implements methodical and thorough approach to leadership and customer service.

Overview

3
3
years of professional experience

Work History

Supervisor

Yan Jing Supply Inc.
Denver, CO
11.2021 - Current
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Repaired equipment to keep jobs moving smoothly, informing maintenance department of major machinery failures.
  • Oversaw and optimized work of students filling prescriptions for their patients.
  • Successfully managed high volumes of client-facing interactions and established strong rapport with Doctors, students, staff and patients.
  • Utilized standard operating procedures, effective crew resource management, communication and procedures specified in company operation manual.
  • Analyzed equipment breakdowns using various troubleshooting methods.
  • Maintained compliance with company policies, objectives and communication goals.
  • Maintained clean and well-organized work areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Receive orders, manage inventory & quality control.
  • Handle money & deposits
  • Key Holder
  • Fill prescriptions

Trimmer

Kind Love LLC
Denver, CO
10.2021 - Current
  • Used hand tools to complete delicate work.
  • Maintained safety practices and quality controls.
  • Trimmed unwanted materials off desirable plants/buds.
  • Communicated with coworkers and management to report challenges.
  • Resolved problems, improved operations and provided exceptional service.
  • Removed items from shelves or storage bins and scanned tags.

Budtender

Good Chemistry Nurseries
Denver, CO
06.2020 - 06.2021
  • Weighed, prepared and packaged different types of products.
  • Answered questions about medicinal and recreational uses and effects and qualities of different strains.
  • Restocked supplies and arranged displays.
  • Sold flowers, concentrates and edibles in fast-paced environment.
  • Assisted medical use customers in identifying cannabis medicines and methods of medication that best fit individual needs.
  • Checked guests' photo identification for validity and age requirements.
  • Managed high volume of cash with 100% accuracy rate.
  • Maintained strict inventory controls for regulatory compliance across dispensary operations.
  • Read industry publications to maintain knowledge on current and future bud trends.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Used product knowledge, sales abilities and customer relations skills to drive substantial sales increases in edibles and concentrated products.
  • Developed strong rapport with customers and created positive impression of business.
  • Answered customer questions about products and services, helped locate merchandise and promoted key items.
  • Assisted customers with signing up for store loyalty programs and provided details about key benefits.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Processed accurate credit, debit, check and cash sales transactions for more than 75 customer orders per day.
  • Prioritized helping customers over completing other routine tasks in store.
  • Discussed cannabis with customers, outlined restrictions and educated on policies.
  • Increased business sales utilizing product knowledge.
  • Managed efficient cash register operations.

Budtender

Greenfields Cannabis Co.
Denver, CO
03.2019 - 05.2020
  • Weighed, prepared and packaged different types of products.
  • Answered questions about medicinal and recreational uses and effects and qualities of different strains.
  • Restocked supplies and arranged displays.
  • Sold flowers, concentrates and edibles in fast-paced environment.
  • Assisted medical use customers in identifying cannabis medicines and methods of medication that best fit individual needs.
  • Checked guests' photo identification for validity and age requirements.
  • Packaged regulated products in appropriate exit containers.
  • Managed high volume of cash with 100% accuracy rate.
  • Maintained strict inventory controls for regulatory compliance across dispensary operations.
  • Read industry publications to maintain knowledge on current and future bud trends.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Answered customer questions about products and services, helped locate merchandise and promoted key items.
  • Developed strong rapport with customers and created positive impression of business.
  • Assisted customers with signing up for store loyalty programs and provided details about key benefits.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Processed accurate credit, debit, check and cash sales transactions for more than 150 customer orders per day.
  • Prioritized helping customers over completing other routine tasks in store.
  • Discussed cannabis with customers, outlined restrictions and educated on policies.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Managed efficient cash register operations.

Education

Certification - Phlebotomy

Oquirrh Mountain Phlebotomy School
Denver, CO
01.2022

High School Diploma -

GOAL Academy
Aurora, CO
06.2015

Skills

  • Bilingual (Spanish)
  • Time management
  • Customer Service
  • Supervising experience
  • Quality assurance
  • Competent & effective

Timeline

Supervisor

Yan Jing Supply Inc.
11.2021 - Current

Trimmer

Kind Love LLC
10.2021 - Current

Budtender

Good Chemistry Nurseries
06.2020 - 06.2021

Budtender

Greenfields Cannabis Co.
03.2019 - 05.2020

Certification - Phlebotomy

Oquirrh Mountain Phlebotomy School

High School Diploma -

GOAL Academy

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Libia Catalina AguilarPhlebotomy