Libier Lopez
Santa Ana,CA
Summary
Highly motivated professional with a Bachelor's degree in Sociology and minor in Criminology with a passion for supporting underserved communities. Skilled in client support, case management, and resource coordination, with a proven ability to analyze complex situations and deliver effective solutions. Proficient in fostering trust and building strong relationships with diverse populations, complemented by exceptional customer service expertise. Dedicated to empowering individuals and families by connecting them to resources, advocating for their needs, and fostering positive outcomes.
Overview
5
5
years of professional experience
Work History
Claims Representative
Automobile Club Of Southern California
Costa Mesa, CA
10.2023 - Current
- Analyze and process high volumes of claims efficiently in a fast-paced environment.
- Research complex claims to determine appropriate resolutions and outcomes.
- Deliver accurate and timely updates to clients regarding claim statuses and resolutions.
- Interpret policy language to make informed decisions and advocate for client needs.
Usher
Honda Center
Anaheim
04.2022 - 12.2023
- Delivered exceptional guest assistance to ensure positive experiences before, during, and after events.
- Maintained a safe, clean, and welcoming environment for all guests.
E-Commerce | Shift Lead
Whole Foods Market
Tustin
07.2020 - 12.2023
- Ensured accurate locating, packaging, and preparation of grocery items for delivery according to Whole Foods Market and Amazon quality standards.
- Conducted inventory of non-stock supplies and replenished as necessary.
- Supervised a team of associates during shifts, ensuring smooth workflow and adherence to company standards.
Education
Bachelor's of Arts - Sociology, Criminology, Law, and Society
University of California, Irvine
Irvine, CA06.2023
High School Diploma -
Century High School
Santa Ana, CA05.2019
Skills
- Case Management and Policy Interpretation
- Multilingual Communication
- Proficiency in Microsoft Office Suite
- Data Collection and Reporting
- Analytical Problem Solving
- Adaptability
Awards
- Diversity and Inequality Award
- Problems and Public Policy Award
- Chancellor's Excellence Scholarship Recipient
- Hispanic Scholarship Fund Recipient
Timeline
Claims Representative
Automobile Club Of Southern California
10.2023 - Current
Usher
Honda Center
04.2022 - 12.2023
E-Commerce | Shift Lead
Whole Foods Market
07.2020 - 12.2023
Bachelor's of Arts - Sociology, Criminology, Law, and Society
University of California, Irvine
High School Diploma -
Century High School
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