Libni Herrera
Fort Myers,FL
Summary
Dedicated personal assistant with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
5
5
years of professional experience
Work History
Paraprofessional
Harns Marsh Middle School
11.2023 - Current
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.
- Enhanced student support by delivering one-on-one and small group assistance in various subjects.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Assisted in the administration of standardized testing, ensuring accurate assessment of student performance levels.
- Supported bilingual students by providing language assistance, promoting language proficiency.
- Provided feedback to teachers on student progress, aiding in adjustment of teaching strategies.
- Enforced rules and instructions to maintain discipline.
- Stepped into non-classroom environments such as libraries to help staff manage demand.
Personal Assistant
Suceli Escobar
01.2023 - 11.2023
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Maintained appropriate filing of personal and professional documentation.
- Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.
- Displayed absolute discretion at handling confidential information.
- Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
- Kept detailed track of household and maintenance inventory and schedules.
- Coordinated international and domestic travel logistics including flight itineraries, hotel reservations and car services.
- Communicated with internal departments, vendors and contractors to discuss schedules, project requirements and upcoming appointments.
- Maintained and organized all shared drives, documents and spreadsheets in Google Workspace.
- Experienced with productivity tools such as Slack, Zoom, Google Docs and Sheets, ClickUp and Asana.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Completed household tasks by assisting with laundry, light housekeeping and grocery shopping.
- Facilitated transportation to and from appointments.
- Identified needs and coordinated plans for travel and out-of-town functions.
- Maintained entire family's schedule and organized events.
- Provided emotional support and companionship to clients.
- Helped clients to maintain independence and quality of life.
- Coordinated appointments with medical professionals.
- Provided assistance with medication management.
Labor Worker
TDC Remodeling Of SWFL Inc.
01.2021 - 05.2023
- Loaded, unloaded, and moved material to and from storage and production areas.
- Demonstrated safe and proper operation of equipment and tools to prevent harm to team members.
- Maintained work areas by cleaning and straightening for maximum productivity and safety.
- Performed general housekeeping and cleaning tasks.
- Prepared job sites by removing debris and setting up materials and tools.
- Measured dimensions of finished pieces for conformance to specifications.
- Followed instructions and procedures to complete assigned tasks.
- Worked fast to complete tasks and meet daily deadlines.
- Cleaned and straightened work areas to maximize productivity and safety.
- Organized inventory systematically for easy access.
- Restocked items on shelves and bins to keep inventory available.
- Assisted in training of new employees on company policies, procedures and processes.
- Used variety of hand and power tools to complete tasks.
- Cleaned and maintained tools, equipment and worksites.
- Loaded and unloaded materials onto trucks and trailers.
- Followed instructions and safety protocols to prevent accidents and injuries.
- Loaded and unloaded materials and equipment onto and off construction sites.
- Managed safe and efficient use of tools and equipment on construction sites.
- Inspected tools and equipment to maintain safety and efficiency.
- Mixed and poured concrete for variety of projects.
- Helped with erecting scaffolding and ladders.
- Completed tear-down of existing structures to prepare for new construction.
- Helped with door and window installations.
- Installed drywall, siding and other structural components.
Customer Service Representative
TDC Remodeling Inc.
01.2020 - 09.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Maintained up-to-date knowledge of product and service changes.
Education
Sales Associate -
Larson Educational Services
Fort Myers, FL01.2023
High School Diploma -
East Lee County High School
Lehigh Acres, FL05.2021
Skills
- Oracle E-Business Suite Financials
- Project Management
- Account Management
- Screening Incoming Calls
- Problem Resolving
- Business Correspondence
- Customer Service
- Document Filing and Retrieval
- Multitasking and Organization
- Appointment Scheduling
- Interior Decorating
- Shopping Services
- Personal Calendar Oversight
- Behavior management
- Effective communication
- Small group and individual assistance
- Instructional support
- Group and individual instruction
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Paraprofessional
Harns Marsh Middle School
11.2023 - Current
Personal Assistant
Suceli Escobar
01.2023 - 11.2023
Labor Worker
TDC Remodeling Of SWFL Inc.
01.2021 - 05.2023
Customer Service Representative
TDC Remodeling Inc.
01.2020 - 09.2020
Sales Associate -
Larson Educational Services
High School Diploma -
East Lee County High School
Similar Profiles
Giselle PumaGiselle Puma
Clerk Typist at Harns Marsh ElementaryClerk Typist at Harns Marsh Elementary
Susan McHoneSusan McHone
Educational Diagnostician at Rogers Middle School/Hays Middle School/ Reynolds Middle SchoolEducational Diagnostician at Rogers Middle School/Hays Middle School/ Reynolds Middle School
Emilie DesfossesEmilie Desfosses
Teacher Aid at Marsh Valley School DistrictTeacher Aid at Marsh Valley School District