Libny Nuila Hernandez
Buda,TX
Summary
Dedicated secretary with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
10
10
years of professional experience
Work History
Secretary
MnR Customs LLC
06.2021 - Current
- Answered multi-line phone system and enthusiastically greeted callers.
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained daily report documents, memos and invoices.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Maintained electronic filing systems and categorized documents.
- Assist coworkers and staff members with special tasks on daily basis.
Server/Busser/Hostess/Bartender
Sumaj Stang Co
05.2014 - 10.2020
- Performed services at banquets, weddings, and prom events.
- Answering phone calls and placing orders.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Hostess/Server/Driver
Nanami Sushi bar & Grill
09.2017 - 01.2020
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Completed daily side work and opening and closing duties without fail.
- Backed up servers by checking on tables and retrieving items for guests.
- Delivered pick-up and curbside orders to guests.
Sales Floor Associate
Marshalls
09.2016 - 08.2017
- Organize racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Assisted customers with product returns, exchanges and refunds to increase satisfaction and trust.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
High School Diploma -
James Bowie HS
Austin, TX05.2017
Skills
- Great at solving problems customers have
- Great at working alone and with others
- Experienced in customer service
- Customer Service
- Supply Restocking
- Supply Ordering
- Appointment Scheduling
Languages
English
Spanish
Timeline
Secretary
MnR Customs LLC
06.2021 - Current
Hostess/Server/Driver
Nanami Sushi bar & Grill
09.2017 - 01.2020
Sales Floor Associate
Marshalls
09.2016 - 08.2017
Server/Busser/Hostess/Bartender
Sumaj Stang Co
05.2014 - 10.2020
High School Diploma -
James Bowie HS