Summary
Overview
Work History
Education
Skills
Timeline
Generic

Libra Randolph

Lithonia,GA

Summary

Diligent, action-oriented professional with experience in managing special projects, programs, sales plans, assignments and administrative tasks. Motivated leader with refined communication, creative thinking and interpersonal skills. Proven ability to foster professional relationships and build strong business partnerships with a flexible approach. Demonstrated ability to prioritize workload in a fast-paced environment while maintaining high-level interpersonal skills and ensuring all deliverables are met on time.

Professional and resourceful administrative specialist prepared for this role. Strong background in managing schedules, maintaining accurate records, and ensuring smooth daily operations. Known for reliability, adaptability, and collaborative approach. Skilled in communication, organization, and problem-solving.

Overview

27
27
years of professional experience

Work History

Attendance Secretary

Dekalb County Schools
01.2022 - Current
  • Maintained confidentiality of student information by adhering strictly to FERPA guidelines when handling sensitive data.
  • Collaborated effectively with other administrative staff members for seamless coordination during events such as report card distribution or parent-teacher conferences.
  • Supported the school''s mission of promoting academic success by closely monitoring students'' attendance patterns for early intervention efforts.
  • Handled parent calls requesting student early dismissal for approved reasons and facilitated release of students from class.
  • Managed approximately 1500 student records and attendance.

Program Assistant II

Dekalb Community Service Board
04.2019 - 01.2022
  • Supports meetings by preparing spaces and materials and taking detailed notes.
  • Assisted with budget administration by tracking expenses and processing payments.
  • Assists in the presentation of the program budget, making the distribution of various funds available to keep program personnel.
  • Participates in meetings to discuss justifications for budget increases, recommendations for resource allocations/reallocations, and resource priorities.
  • Reduce team workloads by streamlining enrollment and ongoing document management processes.
  • Develops recommendations and implements new or modified guidelines, work processes and operations in order to improve the effectiveness, efficiency, or timeliness of work processes and information dissemination. Once a procedure has been developed, normally would ask for feedback as to the proficiency of the policy, in order to be tweaked.
  • Coordinates resources and schedules in support of program.
  • Keep schedules, organize and balance meetings, appointments, and travel.
  • Maintains databases, registers and other automated systems which record data and track various program activities.
  • Provides information and assistance to program personnel on matters such as the requirements and acceptability of routine documents.
  • Pays excellent attention to detail, very thorough in completing assignments/studies/special projects and analyzing problems with little or no supervision.
  • Reviews and analyzes key administrative policies that impact daily functions.
  • Effectively evaluate assignments/studies/special projects by using my experience and knowledge of all the goals and objectives set forth by my supervisor to produce a timely non-programmatic event and milestones, and/or complex evaluation method to resolve or complete the task.

Utilization Management Representative

Dekalb Community Service Board
09.2018 - 03.2019
  • Worked effectively with diverse team to accomplish daily objectives and meet long-term goals.
  • Verified and corrected billing data, independently resolving errors
  • Resolved discrepancies in accounting records.
  • Oversaw efficient billing processes by carefully tracking accumulated hours and dollar amounts for each client's account.
  • Assisted with incoming authorization requests; data entry of information and pre-certification requests.
  • Completed other task, duties and special assignments as assigned.

Universal Advocate III

Change Healthcare
08.2015 - 08.2017
  • Interact with health plan members through inbound and outbound telephone calls.
  • Acknowledge, follow up, and close out correspondences and or inquiries through email.
  • Effectively present and discuss products /services, and community programs to assist members with Medicare Part B and Part D.
  • Assisted Customer Service Representatives from Health Care providers when necessary to ensure that all members are taken care of in a timely, professional, and effective manner.

Total Access Specialist

Airgas, Inc.
02.2015 - 08.2015
  • Maintain phone-time, call productivity and new account generation.
  • Make and accept customer telephone calls and provide honest, sincere and courteous assistance to the customer to ensure customer expectations are met.
  • Provide written and verbal quotes to customers in an organized, timely and professional manner.

Rep 1 Telesales

Comcast
09.2014 - 02.2015
  • Responsible for outbound telephone calls to residential or commercial customers for the purpose of prospecting leads/upgrading current customers.
  • Promote products and services, and closing all sales from new sales to sales to existing customers.
  • Generate prospective customers through cold calling and close sells generated by cold calling and by displaying a strong focus on excellent written and verbal skills.
  • Qualify and follow up with Sales leads.
  • Demonstrate strong Influencing skills with customers, influencing them to purchase products and services.
  • Enhanced company reputation by providing exceptional customer service and support.
  • Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
  • Managed a diverse portfolio of clients, ensuring that each received tailored solutions aligned with their specific requirements.

Construction Sales

Onity, Inc.
03.2013 - 08.2014
  • Planned and strategized on new and aged New Construction opportunities, quotes in progress, RFQ's/RFP's/RFB's.
  • Interact with customers via telephone, e-mail, or face-to-face.
  • Ensured project drawings, plans, specs and door hardware schedules are downloaded or made available for customers.
  • Created quotes from the material sheet accordingly and send quotes to customers, RSM or intended/requesting recipients.
  • Assisted customers with purchasing procedures by providing all documentation required for signatures, detailed/final quote, appropriate Onity contract, acknowledgement letter, credit application, and internal discount-margin approval.
  • Proved successful working within tight deadlines and a fast-paced environment.

Customer Service Representative

Main Street Broadband
02.2010 - 03.2011
  • Dispatch Technicians to the field for installations, service calls, and repairs, and provided information to technicians in the field such as tower outages.
  • Coordinated with accounting department regarding payments posted/reversed and refund reports.
  • Established new customer accounts, created service locations, performed a variety of clerical accounting duties; participated in the accounts receivable functions; created and posted debit/credit memos to the general ledger; created and reversed invoices posting to general ledger.
  • Created and maintained customer payment arrangements for dunning procedure; monitored and researched outstanding accounts receivable and generated letters to expedite payments.
  • Responded to customer requests for products, services, and company information.

Sales Operations Specialist/Market Account Manager

Sprint Nextel Communications
11.1998 - 03.2009
  • Developed and managed business plans to ensure growth & forecasting and used selling expertise to cross-sell or up-sell each account.
  • Responsible for Sales Lead Distribution for market assignment resulting in 20% closed leads yielding $160k in sales revenue.
  • Supported Fortune 100 to 500 companies including coordinating interstate market sales in the Transportation Vertical and ROI data.
  • Interacted with customer face to face to sell or upgrade products to existing customers.
  • Prepared sales documentation, activity reports, and forecasts as required.
  • Facilitated and implemented the negotiation of national contracts valued at $12 million with 98% accuracy.
  • Consistently managed small to medium sized projects while meeting and exceeding target deadlines.
  • Managed a team of 8-10 Sales Representatives.
  • Improved processes to ensure best practices for internal and external customers resulting in complete customer satisfaction and loyalty.
  • Trained team members in proper data entry and contract execution within available electronic tools and platforms, demonstrating streamlined sales practices.

Education

Bachelor of Science - Marketing

Alabama A&M
Normal, AL
05.1997

Skills

  • Schedule Coordination
  • Document Development
  • Operations Support
  • Records Management
  • Data Analysis
  • Microsoft Office Suite
  • Adobe Products
  • 10-Key
  • Customer Service
  • Procurement/Budgeting
  • Program & Policy Implementation
  • Strong organization
  • Filing systems management

Timeline

Attendance Secretary

Dekalb County Schools
01.2022 - Current

Program Assistant II

Dekalb Community Service Board
04.2019 - 01.2022

Utilization Management Representative

Dekalb Community Service Board
09.2018 - 03.2019

Universal Advocate III

Change Healthcare
08.2015 - 08.2017

Total Access Specialist

Airgas, Inc.
02.2015 - 08.2015

Rep 1 Telesales

Comcast
09.2014 - 02.2015

Construction Sales

Onity, Inc.
03.2013 - 08.2014

Customer Service Representative

Main Street Broadband
02.2010 - 03.2011

Sales Operations Specialist/Market Account Manager

Sprint Nextel Communications
11.1998 - 03.2009

Bachelor of Science - Marketing

Alabama A&M

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