Libya McDowell
Chicago,IL
Summary
Dedicated professional with a strong work ethic and effective communication skills. Demonstrates adaptability and a proactive attitude in enhancing customer satisfaction. Committed to maintaining high standards in food and beverage preparation while supporting organizational goals.
Overview
17
17
years of professional experience
Work History
Food Pantry Volunteer
Greater Food Depository
Chicago, Illinois
04.2025 - Current
- Greeted customers and provided information about pantry services, enhancing access to essential resources.
- Packed and distributed bags of groceries for customers, facilitating timely access to essential food items.
- Sorted donations of canned goods and non-perishable food to improve pantry organization. and organized donations of canned goods and non-perishable food to maximize pantry efficiency.
- Maintained cleanliness and organization in storage and working areas, ensuring compliance with health and safety guidelines.
- Assisted with stocking shelves and removing expired items, maintaining quality and safety standards.
- Followed safety protocols when handling perishable foods such as meat and dairy products.
- Supported daily operations by completing various tasks to enhance pantry efficiency.
Food and Beverage Attendant
Sodexo Magic
Chicago, Illinois
04.2019 - 02.2025
- Greeted customers with friendliness and professionalism.
- Ensured compliance with health and safety regulations during food service operations.
- Ensured that all food items were properly labeled and stored according to safety regulations.
- Operated kitchen equipment safely, including coffee machines and dishwashers.
- Collaborated with kitchen team to bus and set tables, prep food, stock salad bar, food and beverage delivery.
- Assisted guests with menu selections and food recommendations.
- Maintained cleanliness and organization of dining areas and buffet stations.
- Removed trays and stacked dishes for return to kitchen after finished meals.
- Managed inventory levels and reported supply shortages to management.
- Responded quickly to customer complaints or special requests in a professional manner.
- Replenished food items and beverages to ensure continuous availability at buffet stations.
- Checked temperatures of cooked foods to ensure they met health department standards.
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
Restaurant Cashier
Max's Chicago Restaurant
Chicago, Illinois
01.2014 - 02.2019
- Operated cash register efficiently to process payments and issue receipts to customers.
- Greeted customers, answered questions, and provided detailed menu information to create positive dining experiences.
- Resolved customer complaints regarding food quality or service, enhancing satisfaction and building loyalty.
- Balanced cash drawers at shift start and end, providing reliable financial reporting. at the beginning and end of shifts.
- Kept records of transactions made during shift on daily sales report log sheets.
- Adhered to company policies and procedures at all times.
- Monitored dining area, promptly clearing tables to maintain clean and welcoming environment for customers.
- Maintained clean work area by wiping down counters and sweeping floors, contributing to a welcoming dining environment.
- Answered phone calls to assist customers with questions and orders.
- Assisted management with various tasks to support daily operations.
- Stocked shelves with merchandise and ensured all products were properly labeled.
Crew Member
White Castle Restaurant
Chicago, Illinois
07.2009 - 11.2013
- Greeted customers with friendliness and professionalism, enhancing their overall dining experience.
- Served food and beverages at take-out counters, prioritizing prompt service to maximize customer satisfaction.
- Handled cashier duties such as taking orders, collecting payments and providing change.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Resolved customer concerns in a professional manner.
- Maintained cleanliness and organization of workstations throughout shifts.
- Adhered to health department regulations regarding food handling procedures.
- Monitored quality of food served to ensure it met company standards for presentation and temperature.
- Assisted in the preparation of food items such as sandwiches, burgers, fries, and other items.
- Organized and restocked supplies to streamline operations and maintain team productivity.
- Completed tasks from management to support team operations.
Education
High School Diploma - General Studies
South Shore High School
Chicago, ILSkills
- Customer Service
- Organization
- POS Systems
- Problem Solving
- Food and Beverage Preparation
- Serving
Affiliations
- Learning How To Prepare New Food Selections
- Watching Cooking Videos
Languages
English
Timeline
Food Pantry Volunteer
Greater Food Depository
04.2025 - Current
Food and Beverage Attendant
Sodexo Magic
04.2019 - 02.2025
Restaurant Cashier
Max's Chicago Restaurant
01.2014 - 02.2019
Crew Member
White Castle Restaurant
07.2009 - 11.2013
High School Diploma - General Studies
South Shore High School