Licely Rivera
Allentown,PA
Summary
Experienced and empathetic Medical Assistant with a strong background in direct patient care and medical office management. Committed to providing the highest level of patient satisfaction, while ensuring compliance with regulatory and practice standards. Builds trust and rapport by utilizing excellent communication and interpersonal skills.
Overview
10
10
years of professional experience
Work History
Medical Assistant
Preventive Measures
Allentown, PA
04.2019 - Current
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Organized patient charts before each day's clinic sessions began.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Registered new patients into practice management software program accurately entering demographic information.
- Filed insurance claims forms in accordance with applicable regulations.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Scheduled appointments for patients via phone and in person.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Measured vital signs and took medical histories to prepare patients for examination.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Organized charts, documents and supplies to maintain team productivity.
- Documented notes during patient visits.
- Responded to patient callbacks and phone-in prescription refill requests.
- Educated patients about medications, procedures and physician's instructions.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Handled general office duties to support administrative staff during peak hours.
Sales Associate
Pandora Jewelry
Whitehall, PA
08.2016 - Current
- Greeted customers and provided exceptional customer service both English and Spanish.
- Assisted customers with product selection, sizing and styling.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Handled customer complaints in a professional manner.
- Tracked sales performance metrics to identify trends in the market place.
- Developed promotional strategies to increase sales volume.
- Scheduled shifts for fellow associates during peak traffic times.
- Maintained cleanliness of store environment including floors, windows, displays.
- Helped customers find specific products, answered questions, and offered product advice.
Call Center Representative
Iqor
Bethlehem, PA
08.2014 - 07.2016
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues, both English and Spanish calls.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Processed orders, forms, applications, and requests accurately and efficiently.
- Assisted customers with navigating the company's website to locate desired information or items for purchase.
- Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
Education
Medical Assisting
McCann School of Business And Technology
Allentown, PA04-2018
Skills
- HIPAA Compliance
- Procedure Assistance
- Patient Scheduling
- Medical Terminology
- Medical Billing
- Patient Flow Management
- Check-in coordination
- Intake control
- Inventory Management
- Payment Collection
- Medical office administration
- Data Entry
- Clinical and administrative support
- Conflict resolution abilities
- Reliable team player
- Medical Records Management
- Team management and supervision
Languages
English
Full Professional
Spanish
Limited
References
References available upon request.
Timeline
Medical Assistant
Preventive Measures
04.2019 - Current
Sales Associate
Pandora Jewelry
08.2016 - Current
Call Center Representative
Iqor
08.2014 - 07.2016
Medical Assisting
McCann School of Business And Technology
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