LICENA E. BENZAQUEN REATEGUI
Woodbridge,VA
Summary
Adept at staff management and training, I significantly enhanced guest satisfaction at Home2 Suites By Hilton, leveraging my expertise in customer service and team collaboration. My proactive approach and decision-making skills led to a noticeable increase in positive feedback, underscoring my commitment to excellence and professional growth.
Positive, collaborative, and solutions-oriented professional with strong organizational and leadership skills. Possesses comprehensive understanding of team dynamics and project management, along with expertise in conflict resolution and performance optimization. Committed to fostering productive work environment and driving team success.
Offering strong foundation in leadership and team coordination, with passion for learning and developing in supportive environment. Contributes proactive approach to problem-solving and conflict resolution, combined with ability to quickly grasp new concepts and procedures. Ready to use and develop communication and organizational skills in [Desired Position] role.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
2
2
years of professional experience
Work History
HOUSEKEEPER
Fairfield Inn & Suites by Marriot
04.2023 - 08.2023
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Dusted picture frames and wall hangings with cloth.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Verified cleanliness and organization of storage areas and carts.
- Coordinated with the front desk to prioritize room assignments based on guest arrivals and departures.
- Facilitated smoother check-in process by ensuring rooms were cleaned and ready well ahead of guest arrivals.
- Changed bed linens and collected soiled linens for cleaning.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Polished fixtures to achieve professional shine and appearance.
SUPERVISOR DE HOUSEKEEPING
Fairfield Inn & Suites by Marriot
08.2023 - 10.2023
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
- Completed schedules, shift reports, and other business documentation.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Coordinated with maintenance department to ensure timely repairs and minimize guest inconvenience.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
HOUSEKEEPER
Home2 Suites By Hilton
04.2023 - Current
- Worked with housekeeping team to resolve issues or questions.
- Maintained a safe, clean, and healthy environment for clients by performing light housekeeping tasks.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Maintained a clean, safe living environment for patients by performing light housekeeping duties.
- Maintained a clean and safe environment for patients by performing routine housekeeping tasks.
- Handled guest complaints about housekeeping services and referred problems to management.
- Coordinated with housekeeping staff to confirm room readiness for incoming guests.
- Increased guest satisfaction by promptly addressing and resolving housekeeping concerns.
- Streamlined room inspection processes for improved housekeeping and overall cleanliness.
- Maintained a clean, safe environment through daily housekeeping tasks and waste disposal management.
- Collaborated with housekeeping staff to ensure clean and welcoming rooms upon guest arrival.
- Liaised with other departments to coordinate housekeeping requirements and resolve issues and concerns.
- Maintained strong communication with housekeeping and maintenance departments to address any guest room issues quickly.
- Maintained clean and safe living spaces for patients by performing light housekeeping duties regularly.
- Performed housekeeping duties such as dusting, mopping, vacuuming, and sanitizing countertops.
- Placed orders for housekeeping supplies and guest toiletries.
- Collaborated with housekeeping staff to maintain clean, organized spaces throughout the facility.
HOUSMAN
Home2 Suites By Hilton
10.2023 - Current
- Reported found guest articles and merchandise damage to managers on duty.
- Gathered linen supplies and organized linen closets for prompt room restocking.
- Demonstrated strong attention to detail while conducting routine inspections of public areas for cleanliness and presentation standards.
- Completed multiple tasks effectively within tight deadlines, ensuring smooth hotel operations during peak hours.
- Delivered exceptional customer service through friendly interactions with guests while addressing their needs or concerns promptly.
- Enhanced guest satisfaction by maintaining clean and organized public areas, including lobbies and hallways.
- Kept building entryway glass clean and polished for professional presentation.
- Increased efficiency in housekeeping department by promptly responding to requests for extra towels, bedding, and other amenities.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Returned emptied garbage receptacles to proper locations.
- Disposed of trash and recyclables each day to avoid waste buildup.
BREAKFAST
Home2 Suites By Hilton
08.2023 - Current
- Ensured compliance with health and safety regulations, maintaining a clean and safe dining environment for guests.
- Serviced guests with food and beverage requirements.
- Managed daily operations for a smooth-running breakfast shift, resulting in increased guest retention.
- Implemented cost-control measures to optimize inventory management and reduce food waste.
- Approached guests and employees with personable and welcoming attitude to promote friendly environment.
- Enhanced customer satisfaction by ensuring timely and efficient breakfast service.
- Addressed any customer complaints or concerns promptly, demonstrating excellent problem-solving skills while maintaining professionalism.
- Oversaw food preparation and monitored safety protocols.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Motivated staff to perform at peak efficiency and quality.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
SUPERVISOR DE HOUSEKEEPER
Home2 Suites By Hilton
09.2024 - Current
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
- Completed schedules, shift reports, and other business documentation.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Coordinated with maintenance department to ensure timely repairs and minimize guest inconvenience.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Education
No Degree - INGLES BASICO
LA CASA
Woodbridge, VA10-2024
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Decision-making
- Team building
- Public speaking
- Multitasking Abilities
- Active listening
- Professionalism
- Self motivation
- Team collaboration
- Teamwork
Timeline
SUPERVISOR DE HOUSEKEEPER
Home2 Suites By Hilton
09.2024 - Current
HOUSMAN
Home2 Suites By Hilton
10.2023 - Current
SUPERVISOR DE HOUSEKEEPING
Fairfield Inn & Suites by Marriot
08.2023 - 10.2023
BREAKFAST
Home2 Suites By Hilton
08.2023 - Current
HOUSEKEEPER
Fairfield Inn & Suites by Marriot
04.2023 - 08.2023
HOUSEKEEPER
Home2 Suites By Hilton
04.2023 - Current
No Degree - INGLES BASICO
LA CASA
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