LICET CABRERA
SOUTHWEST FLORIDA,US
Summary
With over three years of experience in customer service, insurance verifications and administrative support, excelling in front desk operations within dental offices. Demonstrating a keen ability to streamline processes, enhance patient experiences, and foster collaborative environments. Proficient in critical thinking and project management, with a proven track record of implementing innovative solutions that improve efficiency and client satisfaction.
Overview
4
4
years of professional experience
1
1
Certification
Work History
ADMINISTRATOR
Sweet Retirement ALF
05.2025 - Current
- Oversee daily operations, enhancing efficiency and fostering a collaborative team environment.
- Implement strategic initiatives, achieving measurable improvements in resident satisfaction and care.
- Coordinate administrative functions, ensuring compliance with regulations and optimizing resource allocation.
- Monitored operational metrics to identify inefficiencies, implementing solutions that led to noticeable gains in productivity.
- Introduced a digital record-keeping system, enhancing data accessibility and reducing administrative errors.
FRONT DESK REPRESENTATIVE
BITE Pediatric Dentistry
06.2024 - 04.2025
- Managed front desk operations with a focus on insurance verification for private insurance and Medicaid, ensuring accurate coverage information and pre-authorizations.
- Assisted patients and parents with understanding treatment costs, insurance benefits, and financial responsibilities.
- Provided professional and compassionate customer service in a fast-paced pediatric environment, building trust with families and ensuring a positive front office experience.
- Collaborated closely with clinical and billing teams to ensure seamless communication and support across departments.
- Provided high-quality customer service with empathy and professionalism in a pediatric care setting.
- Streamlined front desk processes, improving appointment scheduling efficiency and reducing patient wait times significantly.
FRONT DESK REPRESENTATIVE
Cano Dental
01.2023 - 11.2023
- Assisted Medicare patients with insurance queries, ensuring seamless appointment scheduling.
- Managed patient communications, maintaining accurate records and HIPAA compliance.
- Streamlined insurance verification, improving patient flow and staff coordination.
- Improved patient scheduling protocols, leading to a more organized workflow and noticeable gains in appointment adherence.
- Educated patients on insurance benefits and coverage, fostering trust and ensuring informed decisions regarding their dental care.
LEAD SALES ASSOCIATE
American Eagle Outfitters
05.2022 - 08.2022
- Led customer engagement efforts, enhancing satisfaction and loyalty through tailored interactions.
- Managed POS operations, ensuring transaction accuracy and efficient service delivery.
- Collaborated with team to drive store metrics, achieving notable increases in conversion rates.
- Utilized product expertise to communicate brand values, enriching the shopping experience.
- Applied upselling strategies, significantly boosting transaction values and customer contentment.
Education
ASSOCIATES IN ARTS - undefined
Miami Dade College
Miami, FLSkills
- Adobe Certified
- Public Relations
- Customer Service
- Time Management
- Leadership
- Effective Communication
- Critical Thinking
- ALF Administrator license
- Project Management
- CPR CERTIFICATION
- Microsoft platforms
LANGUAGES
English (Native)
Spanish (Native)
Certification
ALF Administrator
Adobe Certified
CPR Certification
Timeline
ADMINISTRATOR
Sweet Retirement ALF
05.2025 - Current
FRONT DESK REPRESENTATIVE
BITE Pediatric Dentistry
06.2024 - 04.2025
FRONT DESK REPRESENTATIVE
Cano Dental
01.2023 - 11.2023
LEAD SALES ASSOCIATE
American Eagle Outfitters
05.2022 - 08.2022
ASSOCIATES IN ARTS - undefined
Miami Dade College