Liceth Banquez
Odessa
Summary
Highly experienced customer service professional with leadership skills. I specialize in resolving conflicts and working under pressure, ensuring an exceptional experience for clients.
With experience in Front Desk and team management, I've demonstrated abilities in:
- Leading and supporting teams to achieve goals
- Resolving problems effectively and efficiently
- Working collaboratively to achieve outstanding results
I'm eager to bring my skills and experience to this Company, while expanding my knowledge and growing professionally with your team. I'm confident I can make a positive impact and contribute to the company's success.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Manger Crewlider
Original Texas Burguer
Odessa
02.2025 - 12.2026
- Trained and supervised staff in customer service and food safety standards.
- Scheduling.
- Collaborated with team members to foster a positive work atmosphere.
- Oversaw staff scheduling to optimize labor resources during peak hours.
- Coordinated inventory management and supply ordering for efficient stock levels.
- Food handling.
- Administrative task.
- Reviewed completed work to verify consistency, quality, and conformance.
- Conflict resolution.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Recruited and hired qualified candidates to fill open positions.
Front Desk Agent
Hodward Johnson By Wyndhan
Odessa TX S
08.2024 - 02.2025
- Room assignments.
- check-in/check-out.
- reservation management.
- housekeeping coordination.
- inventory reconciliation.
- Responded promptly to guest inquiries and resolved issues with professionalism.
- Maintained cleanliness and organization of the front desk area to enhance guest experience.
- Processed payments and handled cash transactions securely and accurately.
- Assisted in preparing daily reports for management regarding occupancy and guest feedback.
- Provided excellent customer service while upholding company policies.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Generated daily reports detailing occupancy levels, revenue amounts.
- Input and confirmed reservations for guests.
- Advised housekeeping staff of rooms vacated and ready for cleaning.
- Computed bills, collected payments and made change for guests.
- Performed bookkeeping activities to balance accounts and conduct nightly audits.
Education
High School Diploma -
UK UNIVERSITY
Mexico DF, Mexico 03-2027
High School Diploma -
Odessa College
Odessa, TX12-2026
Skills
- Customer service
- Team collaboration
- Conflict resolution
- Scheduling management
- Administrative support
- Inventory management
- Front desk operations
- Cash handling
- Report generation
- Transaction processing
- Guest services
- Hospitality service expertise
- Microsoft office
- Front office support
- Administrative skills
- Bookkeeping
- Credit and cash payments
- Adaptability and flexibility
Languages
Spanish
Native/ Bilingual
English
Professional
Certification
Advanced Excel
Timeline
Manger Crewlider
Original Texas Burguer
02.2025 - 12.2026
Front Desk Agent
Hodward Johnson By Wyndhan
08.2024 - 02.2025
High School Diploma -
UK UNIVERSITY
High School Diploma -
Odessa College