Liceth Pena
Paramount,CA
Summary
Detailed Loss Prevention professional offering proven history developing programs to mitigate corporate theft, loss and waste. Driven and dedicated with 5 years of hiring and development expertise. Employed investigative and communication skills to acquire information and evidence. Developed key strategic alliances to support business objectives.
Overview
11
11
years of professional experience
Work History
Market Asset Protection Manager
99 Cents Only
03.2019 - Current
- Reduced inventory shrinkage by implementing effective loss prevention strategies and conducting regular audits.
- Improved overall store safety for employees and customers by enforcing asset protection policies and procedures.
- Managed a team of asset protection associates, providing training and guidance to ensure consistent performance in preventing theft and reducing losses.
- Collaborated with store management to develop action plans addressing specific areas of high risk or vulnerability within the market.
- Conducted thorough investigations into cases of internal theft, resulting in the identification and termination of dishonest employees.
- Enhanced store security by overseeing the installation and maintenance of CCTV systems, alarm systems, and access control measures.
- Streamlined processes for reporting incidents, ensuring accurate documentation and timely follow-up on all reported issues.
- Developed strong relationships with local law enforcement agencies to facilitate cooperation in deterring crime and apprehending suspects when necessary.
- Created targeted training programs for staff members to increase awareness of potential risks and best practices for preventing losses.
- Spearheaded fraud prevention efforts through meticulous monitoring of transactions and prompt investigation of suspicious activities.
- Collaborated closely with human resources department to address employee-related concerns impacting asset protection goals effectively.
- Elevated overall market asset protection standards by regularly assessing program effectiveness and implementing necessary adjustments in line with industry best practices.
- Increased employee awareness of loss prevention through comprehensive training programs and workshops.
Retail District Manager
Sprint
04.2016 - 02.2019
- Increased overall store sales by implementing effective sales strategies and staff training programs.
- Enhanced customer satisfaction by addressing concerns promptly and providing exceptional service.
- Managed inventory levels, ensuring optimal product availability for customers and reducing excess stock costs.
- Developed relationships with key vendors, resulting in improved merchandise selection and pricing.
- Streamlined operational processes, increasing efficiency across multiple locations.
- Recruited hired, and trained top-performing retail teams, enhancing overall district performance.
- Conducted regular store visits to evaluate compliance with company policies and procedures.
- Monitored financial performance of stores within my district, identifying trends and implementing cost-saving measures where necessary.
- Developed strong communication channels between corporate office and individual stores within my district to promote company-wide initiatives effectively.
Retail Store Manager
Sprint
05.2013 - 04.2016
- Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
- Enhanced customer satisfaction through training staff on exceptional customer service practices and conflict resolution techniques.
- Optimized inventory management with regular audits, forecasting demands, and adjusting orders accordingly.
- Reduced shrinkage levels by closely monitoring security measures, conducting staff training, and implementing loss prevention initiatives.
- Collaborated with upper management to develop strategic plans for store growth and expansion.
- Streamlined store operations through implementation of efficient scheduling systems, task delegation, and performance monitoring.
- Increased average transaction value by upselling products, promoting add-ons, and cross-selling complementary items.
- Boosted employee retention rates by fostering a positive work environment, providing growth opportunities, and offering competitive compensation packages.
- Managed all aspects of budgeting for my retail location including labor costs, expenses control, revenue tracking.
Education
Associate of Arts - General Studies
Cerritos College
Norwalk, CA06.2009
High School Diploma -
Huntington Park Senior High School
Huntington Park, CA06.2007
Skills
- Security management
- Incident Response
- Asset Protection
- Audit Procedures
- Data Analysis
- Incident Reporting
- Team Training
- Risk Management
Languages
Spanish
Native or Bilingual
Timeline
Market Asset Protection Manager
99 Cents Only
03.2019 - Current
Retail District Manager
Sprint
04.2016 - 02.2019
Retail Store Manager
Sprint
05.2013 - 04.2016
Associate of Arts - General Studies
Cerritos College
High School Diploma -
Huntington Park Senior High School
Similar Profiles
Trisha AndradeTrisha Andrade
Sales Associate at 99 Cents Only StoreSales Associate at 99 Cents Only Store
Putheara SamPutheara Sam
Store Manager at 99 Cents OnlyStore Manager at 99 Cents Only
Joseph SimsJoseph Sims
Assistant Manager at 99 Cents Only Stores LlcAssistant Manager at 99 Cents Only Stores Llc