Summary
Overview
Work History
Education
Skills
Contact - Phone
Timeline
Generic

Liceth Rodriguez

Las Vegas

Summary

A dependable employee bringing extensive customer service skills and a willingness to take on added responsibilities to meet deadlines and enhance the department's level of service. Enthusiastic team player, with a strong work ethic, and advanced problem-solving skills.

Overview

20
20
years of professional experience

Work History

Status Board Operator

Park MGM
Las Vegas
05.2016 - Current
  • Responsible for the inventory and distribution of keys for all shifts, guest room attendants and housepersons, floor supervisors, linen attendants, trash and linen, utility, dispatching guest calls, assisting the front desk, guest services, assisting the floor supervisor, HotSos, Opera, room checks, Amadeus, Rex, call backs, and dispatching engineer calls; assign work orders.

Scheduler

Monte Carlo Resort and Casino
Las Vegas
08.2007 - 05.2016
  • Prepare daily schedules for about 500 employees for all shifts (day, swing, graveyard) of personnel for housekeeping, and maintain occupancy forecasts in Opera for the week.
  • Maintain employee files, i.e.,
  • Attendance cards, discipline notices, etc.
  • Responsible for keeping vacations in Workday, making schedules for the Status Board Operator, guest room attendant, houseperson, floor supervisor, linen attendant, trash and linen utility, and all steady extras.
  • Answered phones and routed voicemails to respective employees.

Status Board Operator

Monte Carlo Resort and Casino
Las Vegas
08.2005 - 08.2007
  • Answer phones, dispatch guest calls, assist the front desk, be responsible for key inventory, devices, and radios, as well as the AS 400 system, Hotsos system, and conduct room checks.
  • Submit work orders for engineering.
  • Update the room status.
  • Working all shifts (day, swing, and graveyard shifts).

Guest Room Attendant

Monte Carlo Resort and Casino
Las Vegas
05.2005 - 08.2005
  • Responsible for cleaning 16 rooms per day, stocking carts with supplies, and responding to guest, supervisor requests, and relief supervisor.
  • Reported any maintenance issues or concerns immediately to supervisors.
  • Responded quickly to guest inquiries
  • Provided information to guests about hotel services, facilities and local attractions.

Education

GED -

Adult Education
Las Vegas, NV
05-1998

Skills

  • Exceptional telephone etiquette
  • Microsoft Office skills
  • Emergency response
  • Workday Experience
  • Hotsos Experience
  • REX Experience
  • Excellent customer service
  • Opera Experience
  • Call handling
  • Multitasking
  • Problem solving

Contact - Phone

cell, 702-881-4846

Timeline

Status Board Operator

Park MGM
05.2016 - Current

Scheduler

Monte Carlo Resort and Casino
08.2007 - 05.2016

Status Board Operator

Monte Carlo Resort and Casino
08.2005 - 08.2007

Guest Room Attendant

Monte Carlo Resort and Casino
05.2005 - 08.2005

GED -

Adult Education

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Liceth Rodriguez