Summary
Overview
Work History
Education
Skills
Timeline
Generic

Licia Harig

Bushnell,FL

Summary

Senior Implementation Consultant with over 20 years of experience in customer service, project management, and leadership. Proven track record in implementing payroll, time, human resources, and property management solutions. Highly organized and detail-oriented, consistently delivering projects on time, and building lasting relationships with clients. Seeking challenging opportunities that offer job security and potential for professional growth.

Overview

20
20
years of professional experience

Work History

Senior Payroll Implementation Consultant

Paycor, now Paychex
Cincinnati, US
07.2021 - Current
  • I lead the process of transitioning new clients from their existing HCM software to Paycor, working with brokers, mid-market, and enterprise-level clients. Serving as the subject matter expert on payroll, time, and human resources.
  • Building a strong working relationship with the client and supporting them from immediately after the sales process until fully implemented.
  • Project Leadership. Leading the payroll side and managing time, HR, benefits, and other stakeholders/teams.
  • Customer service, phone skills, importing, reporting, troubleshooting technical issues, project management and more.

Implementation Consultant /Project Manager

LCS
Cincinnati, US
12.2012 - 07.2021
  • Trained over 300 end-users weekly in virtual classrooms and webinars on system functionalities and best practices.
  • Collaborated with cross-functional teams to facilitate seamless implementation of software solutions.
  • Conducted product demonstrations for clients, highlighting key features and benefits of software.
  • Implemented customer-requested changes within established timelines while ensuring high-quality standards.

Global/Strategic Account Manager

TMG
Mason, US
12.2009 - 09.2012
  • Responsible for all aspects of the management of the Global Accounts.
  • Worked with external clients, vendors, and internal departments to ensure effective, efficient, and profitable operations.
  • Making sales calls; developing and increasing business within the client company.
  • Worked with supply chains to ensure quality and delivery of project timelines & products.
  • Negotiated pricing, ensured quality production and timely delivery of products.
  • Worked within assigned budgets and deadlines.

Contract Administrator

Mike Ward Landscaping
Loveland, US
07.2008 - 11.2009
  • Office management, invoicing, creating and presenting proposals, answering phones, sales reporting, invoicing, accounts receivable, collections, payroll and timesheets, human resources work, and other miscellaneous tasks.

Accounts Receivable /Collections Manager

Security National Automotive Acceptance Company
Mason, US
02.2005 - 06.2008
  • Generated phone calls to collect on defaulted car payments as a Collector.
  • Managed 150-250 accounts daily as Conversion Captain.
  • Trained new employees as part of the P.I.G program.
  • Led a team of 3-4 as one of five Leads in Collections department.
  • Hired and trained teams to enhance operational effectiveness.
  • Collected on repossessions, judgments, and liens in Recovery/Legal Department.

Education

HIGH SCHOOL DIPLOMA -

Milford High School
Milford, Ohio
01.2004

Skills

  • Enterprise-level implementation
  • Payroll management
  • Human resources expertise
  • Microsoft Office proficiency
  • Salesforce CRM
  • Virtual communication tools (Zoom/Webex)
  • HCM software solutions
  • E-learning development

Timeline

Senior Payroll Implementation Consultant

Paycor, now Paychex
07.2021 - Current

Implementation Consultant /Project Manager

LCS
12.2012 - 07.2021

Global/Strategic Account Manager

TMG
12.2009 - 09.2012

Contract Administrator

Mike Ward Landscaping
07.2008 - 11.2009

Accounts Receivable /Collections Manager

Security National Automotive Acceptance Company
02.2005 - 06.2008

HIGH SCHOOL DIPLOMA -

Milford High School

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