Licia Martins
Youngsville,NC
Summary
Over 25 years of customer service/relations experience. A strong leadership background with the ability to coach, motivate, and lead on an individual or group basis. Able to transform difficult situations and make reasonable decisions.
Overview
23
23
years of professional experience
Work History
Broker/Realtor
Coldwell Banker Advantage
08.2024 - Current
- Communicate with potential Buyers and Sellers
- Assist in all areas of Real Estate
Office Manager
Champion Grading and Paving
08.2023 - 10.2024
- Answered phone, ran errands, light accounting including paying monthly bills & collecting payments
- Priced out and placed orders for materials
- Scheduled & tracked maintenance on company vehicles & equipment
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
Bartender
Bud's Tavern
01.2022 - 04.2023
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
AVP Retail Operations
Navigant Credit Union
01.2002 - 01.2021
- Direct the day-to-day activities of Deposit Operations, including ACH/Check In-clearing, mobile deposit, check 21, audits, Subpoena's, IRA's, Abandoned Property, Wire Transfers, Quality Assurance, e-banking & the Courtesy pay program
- Ensure all activities are compliant with state regulations and credit union policies & procedures
- Provides information upon request from members (internal/external)
- Supervised the activities of the Retail Operations staff
- Ensured a trained, motivated, and professional staff capable of providing efficient and effective customer service to Credit Union members
- Completed loan packages and released titles/property liens
- Assisted the Security/Compliance department with all fraud activity, elderly abuse, & illegal transactions
- Establish new memberships as well as helping maintain existing ones
- Responsible for transforming all negative member related issues into positive ones
Education
Business Management Certificate -
Bryant University
Rhode Island01.2007
Languages
Portuguese
Native or Bilingual
Spanish
Limited Working
Timeline
Broker/Realtor
Coldwell Banker Advantage
08.2024 - Current
Office Manager
Champion Grading and Paving
08.2023 - 10.2024
Bartender
Bud's Tavern
01.2022 - 04.2023
AVP Retail Operations
Navigant Credit Union
01.2002 - 01.2021
Business Management Certificate -
Bryant University
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