Licia Narvaez
Corpus Christi,TX
Summary
Office management professional with track record of optimizing administrative functions and fostering productive work environment. Recognized for strong focus on teamwork and achieving operational success. Reliable and adaptable, with skills in office software, scheduling, and resource management to meet changing needs.
Overview
25
25
years of professional experience
Work History
Office Manager
Law Offices of M. Orlando Narvaez
01.1998 - 10.2018
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Optimized office space utilization, leading to more efficient and productive work environment.
- Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
- Increased customer satisfaction by developing effective client feedback system that led to service improvements.
Office Manager
Johnny Land HQ
06.1997 - 06.1998
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Customer Service Specialist
Rose Hill Memorial Park
01.1994 - 12.1997
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
Education
Associate of Arts - Liberal Arts
Del Mar College
Corpus Christi05-1993
High School Diploma -
Eagle Pass High School
Eagle Pass, TX06-1991
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Fluently bilingual english and spanish
- Administrative support
- Document management
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Office Manager
Law Offices of M. Orlando Narvaez
01.1998 - 10.2018
Office Manager
Johnny Land HQ
06.1997 - 06.1998
Customer Service Specialist
Rose Hill Memorial Park
01.1994 - 12.1997
Associate of Arts - Liberal Arts
Del Mar College
High School Diploma -
Eagle Pass High School
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