Licia Watson

• Assist colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
• Worked Sunshine Health, Medicaid, Medicare, United Healthcare, Tricare, ChampVA, and Humana. Claims.
• Posted and adjusted payments from insurance companies.
• Identified and resolved patient billing and payment issues.
• Researched CPT and ICD-9 coding discrepancies for compliance and reimbursement accuracy.
• Collected payments and applied to patient accounts.
• Printed and reviewed monthly patient aging report and solicited overdue payments.
• Verified insurance coverage, eligibility, benefits, and authorization.
• Coordinated patient payment plans, balancing compassion with firmness to ensure timely payments while preserving positive patient relationships
• Noted each account explaining what was done on the account.

• Conducted 30-35 interviews with participants to assess eligibility.
• Assisted in coordination of on-site interviews, managing schedule to stay organized.
• Troubleshooting the clients case if they had problems with their benefits
• Coded data from participant interviews.

• Billed claims via paper and electronically to insurance companies,
• Worked Commercial insurance payors, Auto Insurance, and Worker's Compensation claims.
• Increased revenue by identifying and resolving billing errors in a timely manner.
• Reached out to insurance companies to verify coverage.
• Contacted responsible parties for past due debts.
• Maintained clear documentation of all activities related to unpaid claims or denied services.

• Created control number (Patient ID numbers), for new patients,
• Created new patient charts for admitted patients.
• Contacted insurance companies to verify patient's insurance.
• Contacted insurance companies to notify them of the patient's admittance
• Obtain and inpatient authorization or to get an authorization for a particular test.

Provider Services:

• Handled 90-100 calls a day efficiently, yielding questions from providers regarding their denied claims.
• Addressed provider question on how to file claims.

• Provided exceptional customer service to military personnel, addressing inquiries and concerns promptly and professionally.
• Prepared correspondence on behalf of command leadership related to personnel actions such as Line of Duty Injury.
• Maintained the confidentiality of sensitive information by adhering to strict security protocols when handling personnel records.
• Worked directly under the Chief Warrant Officer in the medical department.
• Received incoming calls from the soldier's unit reporting line of duty injuries.
• Created files for each soldier who became injured on duty.
• Made the necessary arrangements for a soldier to receive medical treatment at the nearest military facility or a civilian facility.
• Created worker's compensation folder by gather all the information needed to project the lose of wages the soldier will incur while out on military leave.
• Attended monthly weekend meetings with the medical team keeping them aware of the stages in the soldier's treatment plans, cost of treatment and the cost of their worker's compensation.

• Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
• Received notice that orders needed to be cut for a soldier.
• Gather all the information needed to cut the active duty orders.
• Kept daily electronic files backed up on to floppy disks.
• Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.

• Maintained an organized library collection by accurately shelving books, periodicals, and other materials according to classification systems.
• Streamlined circulation processes by efficiently checking items in and out of the library.
• Organized library shelves, materials and equipment in clear, alphabetized order.
• Stayed up-to-date on library policies and procedures to smoothly enforce standards.

• Collected outgoing and incoming mail from the base post office and delivered it to the appropriate offices on base.
• Kept mail delivery records to track delivered and undelivered items and identify delivery issues.
• Greeted customers and answered questions regarding mail pick up times, postal regulations, and delivery costs.
• Kept vehicle logs to include gas usage logs.
• Maintained the military vehicle.

Medical Transcriptionist

• Transcribed from a dictaphone physician medical reports into a hard copy that was placed into the veteran's medical records.
• Organized and detail-oriented with a strong work ethic.
• Worked effectively in fast-paced environments.

File Room Clerk

Filed medical dictation, filed reports, filed medical exams in the medical