Lidana Chinea
Raleigh,NC
Summary
Global HR Leader with expertise in developing and executing strategic solutions that align with business goals. Skilled in navigating complex global environments and driving organizational success through HR transformation, performance management, and employee engagement. Known for cross-cultural collaboration, emotional intelligence, and delivering measurable results across diverse regions.
Overview
12
12
years of professional experience
Work History
Director, US & Nearshore Human Resources
Atento
06.2022 - Current
- Lead a team of 50 HR professionals across 5 countries, managing HR operations and ensuring compliance with labor laws and regulations
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Executed HR strategies aligned with business goals, resulting in a 14% increase in productivity and a 17% improvement in employee satisfaction
- Spearheaded cross-cultural training initiatives, enhancing team collaboration and inclusion
- Launched an innovative wellness program, reducing absenteeism by 3% and boosting employee morale
- Oversaw the establishment of a new Philippines site, ensuring regulatory compliance and smooth operations
VP, Human Resources
SalesForce4Hire
01.2017 - 05.2022
- Directed HR operations for 125+ employees, developing strategic initiatives to meet organizational goals and foster employee engagement
- Led recruitment, performance management, and succession planning efforts, achieving zero corporate-level turnovers for two consecutive years
- Developed training programs and cross-departmental collaboration, improving operational efficiency and achieving 35% cost savings in recruitment
- Revamped outdated policies keeping in mind current industry standards that resulted in improved adherence and compliance.
VP, Human Resources | Interim VP, Operations
SalesForce4Hire
01.2013 - 12.2016
- Managed HR and operational strategies, supporting clients nationwide through effective hiring, training, and leadership development programs
- Streamlined operational processes and improved corporate culture, reducing turnover by 15%
- Cultivated strong relationships with key stakeholders, including customers, vendors, regulators, and community leaders to promote collaboration and long-term success.
- Led cross-functional teams for the successful completion of major projects, resulting in increased efficiency and client satisfaction.
Human Resources Manager
INC Research
Human Resources Generalist
Misys Healthcare Systems
Human Resources Operations Manager
Kelly Services
Education
M.B.A. - Human Resource Management
Strayer University
Cary, NCBachelor of Arts - Communications
Pennsylvania State University
Erie, PACertification - Human Resource Management
Duke University
Durham, NCProfessional in Human Resources (PHR) -
Society For Human Resource Management (SHRM)
Skills
- Global HR Strategy & Execution
- Talent Management & Development
- Change Management & Transformation
- Compliance & Risk Mitigation
- Cross-Cultural Team Leadership
- Employee Engagement & Retention
- Performance Management
- Process Improvement & Innovation
- MS Office Suite
- HR policies and procedures
- Employee Relations
- Training and mentoring
Affiliations
- Society for Human Resource Management (SHRM), Member
- Shepherd’s Soup Kitchen & Raleigh Food Bank, Volunteer
Credentials
- PHR
- MBA
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Portuguese
Limited Working
Timeline
Director, US & Nearshore Human Resources
Atento
06.2022 - Current
VP, Human Resources
SalesForce4Hire
01.2017 - 05.2022
VP, Human Resources | Interim VP, Operations
SalesForce4Hire
01.2013 - 12.2016
Human Resources Manager
INC Research
Human Resources Generalist
Misys Healthcare Systems
Human Resources Operations Manager
Kelly Services
M.B.A. - Human Resource Management
Strayer University
Bachelor of Arts - Communications
Pennsylvania State University
Certification - Human Resource Management
Duke University
Professional in Human Resources (PHR) -
Society For Human Resource Management (SHRM)
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