Lidia Martinez
Summary
A highly motivated individual looking to join a company that allows me to contribute my experience in customer service, administrative, and interpersonal skills to improve and enhance the company with a high level of service.
Overview
18
18
years of professional experience
Work History
Property Manager
NeighborWorks
, Alaska
05.2010 - Current
- Managing a Low Income Housing Tax Credit (LIHTC) property
- Accountable for all day to day property operations, overseeing and enhancing the value of the property
- Marketing and leasing vacant apartments while maintaining a vacancy rate of less than 2%
- Ensuring timely receipt and reconciliation of rent collections, minimizing delinquencies and expenses through effective planning and control
- Processing all new applicants, Annual Recertifications in accordance with LIHTC requirements
- Manage all vendor/contractor communications
- Responsible for training new employees.
CUstomer Service Representative
06.2009 - 03.2010
- Answered inbound service calls relating to Dish Network and DirecTV
- Responded to customer service inquiries regarding technical support, billing, and general information
- Modified work orders for installation and repairs for the week
- Processed technician's daily invoices for payroll.
CUstomer Relations Manager
Tagworld.com
02.2006 - 02.2008
- Responded to emails and provided assistance to site users
- Reported bugs on website to developers and relayed updated information to the users
- Monitored overall activity on website
- Kept users updated on new features and evaluated user's feedback and suggestions
- Responsible for training new employees.
Education
<ul><li>ARM from IREM</li><li>NCHM Tax Credit Specialist</li><li>HCV Housing Quality Standards Specialists</li><li>Fair Housing</li></ul> - undefined
skills Speak/ Write/ Read fluent English and Spanish Microsoft Word; Excel; Outlook; Yardi Voyager Excellent communication and mediation skills - undefined
Timeline
Property Manager
NeighborWorks
05.2010 - Current
CUstomer Service Representative
06.2009 - 03.2010
CUstomer Relations Manager
Tagworld.com
02.2006 - 02.2008
<ul><li>ARM from IREM</li><li>NCHM Tax Credit Specialist</li><li>HCV Housing Quality Standards Specialists</li><li>Fair Housing</li></ul> - undefined
skills Speak/ Write/ Read fluent English and Spanish Microsoft Word; Excel; Outlook; Yardi Voyager Excellent communication and mediation skills - undefined
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