Lidia Aguilar
Miramar,FL
Overview
14
14
years of professional experience
Work History
Remote Underwriter and Costumer Service Rep
Xceedance
Worcester, MA
09.2020 - Current
- Analyzed credit, income, compliance, title documents, and appraisals during underwriting process.
- Documented underwriting decisions and provided evidence of compliance with applicable regulations.
- Provided excellent customer service by addressing inquiries promptly and offering comprehensive explanations of underwriting decisions.
- Made approval and denial recommendations by determining accurate risk levels.
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
Licensed 220 Agent
Lakes & Country General Insurance
03.2017 - 10.2019
- Quote and sell personal lines insurance Auto Home and Flood including Commercial Automobile.
- Provided customer service for all lines of insurance.
- Responsible for renewals, payments cancellations, underwriting cancellations, Endorsement request and suspense reports for all lines of insurance.
- Preparing insurance certificates.
- Prepare finance agreements using Security Premium.
- Answering thephone and take messages.
- Put together personalized plan recommendations based on individual means and desires.
Insurance Verification
Miami Lakes Surgery Center
08.2013 - 11.2016
- Verifying insurance benefits and insurance eligibility, efficiently and effective.
- Obtaining insurance authorizations for surgical procedures.
- Contacting representatives to confirm and all supply and implants required for surgery are obtained.
- Reviewing patient test results for physician review and filing appropriately.
- Electronically inputting physician medication prescriptions to pharmacies.
Medical Representative
UroMedix
06.2010 - 08.2013
- Verifying insurance benefits and insurance eligibility, efficiently and effective.
- Obtaining insurance authorizations for office visit, office procedures, and radiology procedures.
- Scheduling Surgical Procedures in multiple Surgical Centers and Outpatient Facilities for a six physicians with three locations.(Back-up).
- Communicating and responding to patient phone calls, medication requests and refills.
- Scheduling, communicating and organizing patient appointments for a six Doctor medical practice.
- Medical practice customer service for patients and referring physician's offices.
- Medical records clerk responsible for obtaining, forwarding and filing of x-rays and medical reports.
- Compiling, verifying and filing of medical records for offices, hospitals or other medical facilities.
Education
Insurance 220 (Agent) & 214 (Life) -
Gold Coast School Of Insurance
12.2017
Medical Assistant -
ATI College Of Health
2010
High School Diploma -
American Senior High School
Hialeah, FL06.2004
Skills
- Underwriting guidelines
- Analyzing data
- Documentation Review
- Risk Assessment
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Relations
- Bilingual English and Spanish
Timeline
Remote Underwriter and Costumer Service Rep
Xceedance
09.2020 - Current
Licensed 220 Agent
Lakes & Country General Insurance
03.2017 - 10.2019
Insurance Verification
Miami Lakes Surgery Center
08.2013 - 11.2016
Medical Representative
UroMedix
06.2010 - 08.2013
Insurance 220 (Agent) & 214 (Life) -
Gold Coast School Of Insurance
Medical Assistant -
ATI College Of Health
High School Diploma -
American Senior High School