Lidia Alaniz
Surprise,AZ
Summary
As an experienced childcare provider with over 5 years of experience, I possess a comprehensive understanding of nutrition, hygiene, behavior, and physical health, which are crucial for ensuring stable early development in young children. My commitment to safeguarding the welfare and wellness of children is unwavering, and I achieve this through engaging in educational activities designed to enhance mental and physical growth within a nurturing environment. Thriving in challenging settings, I am enthusiastic about advancing my career within your esteemed organization. Known for my ability to excel in fast-paced environments, I am adept at efficiently utilizing slower periods and upholding organized, clean, and safe work areas with meticulous attention to detail. I bring strong leadership and learning abilities to the table, while maintaining a reputation as a dependable and ethical professional, as acknowledged by previous employers.
Overview
17
17
years of professional experience
Work History
Childcare Provider
Self-employed
01.2024 - Current
- Developed strong relationships with over 20 families, provide regular updates on child progress and established trust.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent the spreading of germs.
- Developed age-appropriate activities and crafts to engage children.
- Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.
- Supported emotional well-being by addressing individual needs and providing a nurturing environment for growth.
- Managed behavior issues effectively using positive reinforcement techniques, fostering a respectful atmosphere within the childcare setting.
- Led children in creative, athletic, and educational activities while maintaining a safe and orderly group.
- Encouraged children to develop healthy social and emotional skills.
- Enhanced children's social skills by organizing group activities and promoting positive interactions.
Night Shift Stock Clerk
Perkins LLC
10.2022 - 01.2024
- Operated warehouse equipment pallet jacks to move over 15 new loads, kept shelves well-stocked with current merchandise for customers' convenience, handled fragile merchandise with extra care to limit damages, transported items using pallet jacks, and trained new employees or conducted employee training. Operated warehouse equipment pallet jacks to move loads
- Kept shelves well-stocked with current merchandise for customers' convenience
- Handled fragile merchandise with extra care to limit damages
- Transported items using pallet jacks
- Trained new employees or conducted employee training.
Child Care Provider
Self-employed
05.2017 - 09.2022
- Strengthened physical skills using crafts like painting and drawing
- Met needs of children of different ages through d activities
- Supported children's emotional and social development, encouraging empathy and positive views
- Coordinated smooth drop-off and pick-up procedures for busy parents.
Church Leader
Church of God
02.2015 - 02.2017
- Prayed and promoted spirituality as a leader for 2 years.
- Prepared and delivered sermons or other talks.
- Addressed financial and administrative issues by working closely with committees.
- Participated in denominational conferences and training sessions to stay informed about ministry trends.
- Implemented effective conflict resolution strategies to address interpersonal issues within the church community.
- Fostered a culture of spiritual growth and accountability within small group settings, encouraging members to participate in Bible studies and prayer gatherings regularly.
- Created an environment where youth could explore their faith by establishing and leading a vibrant youth ministry program.
- Increased weekly attendance through engaging sermons that connected biblical teachings with modern life challenges.
- Assisted with fundraising activities.
- Attended meetings with religious leaders.
- Maintained religious records and documents.
Cashier
Menards
04.2012 - 10.2014
- Worked with 3 supervisory teams to meet customer needs
- Bagged, boxed, and wrapped products for customers.
- Lifted up to 40 pounds at once and used forklifts to move heavier loads.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Cahier/Shift Supervisor
AAFES
10.2009 - 11.2011
- Identified and resolved conflicts between workers to promote teamwork
- Executed cash management duties with POS and shift reports
- Responded to all customer concerns or issues promptly and professionally
- Motivated employees to optimize team performance.
- Delivered successful training to more than 20 employees during tenure, educating on successful work processes and productivity strategies.
- Trained new employees and delegated daily tasks and responsibilities.
- Continuously improved workplace processes and procedures, identifying areas for optimization and leading initiatives to implement necessary changes.
Bilingual Customer Service Representative
Reliant Energy
11.2007 - 02.2009
- Backed up fellow customer service team members by offering simultaneous interpretation of current calls
- Tracked unresolved complaints and followed up to complete resolutions
- Exceeded performance quotas with excellent call control and problem-solving abilities.
- Assisted hundreds of customers with Spanish-language inquiries in a timely and professional manner.
- Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
- Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
- Gained customer trust by providing knowledgeable and accurate information in both English and Spanish.
Education
Bachelor of Science - Behavioral Health Science
Grand Canyon University
Phoenix, Arizona12.2022
Skills
- Complaint resolution
- Stock Organization
- Physical Stamina
- Clear Communication
- Punctual and Reliable
- Adaptability
- Teamwork Abilities
- Computer Literacy
- Attention to Detail
- Problem-solving
- Positive Attitude
- Friendly and Personable
- Customer Relationships
- Customer Assistance
- Retail Merchandising
- Excellent Communication
- Complex Problem-Solving
- Observation and Assessment
- Multilingual Abilities
- Active Listening
- Friendly and Respectful
- Problem-Solving
- Time Management
- Multitasking Abilities
- Creative Thinking
- Decision-Making
- Organizational Skills
- Goal Setting
- Conflict Resolution
- Analytical Thinking
- Adaptability and Flexibility
- Team Collaboration
- Reliability
- Problem-solving abilities
- Written Communication
- Professionalism
Languages
Spanish
Bilingual or Proficient (C2)
Timeline
Childcare Provider
Self-employed
01.2024 - Current
Night Shift Stock Clerk
Perkins LLC
10.2022 - 01.2024
Child Care Provider
Self-employed
05.2017 - 09.2022
Church Leader
Church of God
02.2015 - 02.2017
Cashier
Menards
04.2012 - 10.2014
Cahier/Shift Supervisor
AAFES
10.2009 - 11.2011
Bilingual Customer Service Representative
Reliant Energy
11.2007 - 02.2009
Bachelor of Science - Behavioral Health Science
Grand Canyon University