Lidia Cabrera
Longview
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
9
9
years of professional experience
Work History
Sheetrocker/Construction Framer
MKB Exterior & Interior, LLC
01.2025 - 08.2025
- Constructed frameworks for commercial structures using precision measuring tools and techniques.
- Maintained clean and organized worksite to promote safety and productivity among crew members.
- Collaborated with team members to interpret blueprints and project specifications accurately.
- Assisted in selecting appropriate materials to ensure structural integrity and compliance with safety standards.
- Operated power tools and equipment safely to complete framing tasks efficiently.
Office Manager
Canaveri Software
06.2021 - 05.2025
- Coordinated communication between departments to enhance collaboration and information flow.
- Managed vendor relationships, ensuring timely service delivery and cost-effective procurement.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Developed and maintained filing systems to improve document retrieval and storage efficiency.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Resolved customer inquiries efficiently, ensuring high satisfaction levels and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Conducted training sessions for new companies, ensuring consistent level of service across company.
- Managed inventory and created monthly reports.
Farm Supervisor
10 T Farms
05.2022 - 12.2024
- Supervised daily farm operations ensuring efficient workflow and adherence to safety protocols.
- Monitored livestock health and managed feeding schedules to optimize productivity.
- Conducted regular equipment maintenance reducing downtime and repair costs.
- Managed livestock health by administering vaccinations, maintaining a clean environment, and monitoring for signs of illness.
- Maintained accurate records of crop production, livestock health, and employee hours for better decision-making and budgeting.
- Inspected machinery following each shift to verify proper functioning for every piece of equipment.
- Drove or operated farm trucks, tractors or self-propelled harvesters to transport workers or supplies.
- Assessed animals for signs of injury or illness, notifying managers or veterinarians.
- Planned breeding programs and optimized schedules for maximum efficiency.
- Self-motivated, with a strong sense of personal responsibility.
- Handled shipping and receiving duties, organizing shipments efficiently for timely delivery to customers.
Office Administrative Assistant
Frogs Pools Plastering and Remodeling
12.2016 - 03.2020
- Developed and maintained filing systems, ensuring easy access to critical documents.
- Assisted in preparation of project estimates and proposals, contributing to client communications.
- Facilitated communication between companies/residents to ensure alignment on project goals and deadlines.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
- Ensured timely completion of projects with diligent task prioritization, delegation, and followup.
- Expedited invoice processing, ensuring accurate recording of financial transactions in the accounting system.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Managed filing system, entered data and completed other clerical tasks.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Established administrative work procedures to track staff's daily tasks.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
Education
High School Diploma -
Pine Tree High School
Longview, TXNo Degree - Business Administration
Jacksonville College
Jacksonville, TXSkills
- Customer service
- Verbal and written communication
- Documentation and reporting
- Project management
- Customer relationship management (CRM)
- Product management
- Expense tracking
- Work prioritization
- Inventory management
- Data analysis
- Computer skills
- Positive attitude
- Multitasking
- Organizational skills
- Customer relationship management
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Sheetrocker/Construction Framer
MKB Exterior & Interior, LLC
01.2025 - 08.2025
Farm Supervisor
10 T Farms
05.2022 - 12.2024
Office Manager
Canaveri Software
06.2021 - 05.2025
Office Administrative Assistant
Frogs Pools Plastering and Remodeling
12.2016 - 03.2020
High School Diploma -
Pine Tree High School
No Degree - Business Administration
Jacksonville College