Lidia Deciderio
Customer Service Specialist
Archer,FL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
Work History
Sales Coordinator
Holiday Inn University Center Gainesville
04.2018 - 10.2022
- Created a pan to support the Sales team to meet or exceed the target monthly, quarterly, and yearly quotas.
- Manage inventory levels of sales supplies, such as client give always, brochures and presentations.
- Assisted with frequent calls, messages, and emails to ensure the sales team stayed on top of client’s needs.
- Managed the booking of meetings, large sports groups, educational groups, wedding groups and family reunions.
- Collaborated with other departments to ensure proper preparedness for client’s needs.
- Created, organized, and updated sales database.
- Always kept Sales office cleaned and presentable for clients.
- Acquired great customer long term business relationships.
Bank Teller
CenterState Bank
08.2017 - 04.2018
- Handle Transactions for customers such as check cashing, deposits, withdrawals, transfers, loan payments, and cashier’s checks.
- Happily, assisted customer with their needs and provided information on new products and services as needed.
- Reconcile cash drawers at the end of your shift, count and package coins and currency, turn in any excess or damaged currency to head teller.
- Track, record, report, and store transactional information and special requests
Front Office Reservation Specialist
Holiday Inn University Center Gainesville
06.2015 - 07.2017
- Responded to daily inquiries of hotel room rates over phone, in person and via email.
- Processed payments and other billing inquiries over phone and in person.
- Checked rates and availability using booking system.
- Deal with multiple customers at the same time always assuring great customer service equally.
Education
GED -
08.2013
Skills
- Communication
- Active listening
- Empathy
- Problem-solving
- Dedication
- Time management
- Adaptability
- Attention to detail
- Bilingual customer support
- Building customer royalty
- Organizational skills
- Invoicing Proficiency
Languages
Spanish
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Sales Coordinator - Holiday Inn University Center Gainesville
04.2018 - 10.2022
Bank Teller - CenterState Bank
08.2017 - 04.2018
Front Office Reservation Specialist - Holiday Inn University Center Gainesville
06.2015 - 07.2017
Archer - GED,
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