Lidia Donaho
Titusville
Summary
Collaborative leader; partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Local Manager
Cherry Hill Programs
Melbourne, FL
11.2019 - 04.2026
- Seasonal employment from 2019 - 2022, 2024 - 2026.
- Managed all aspects of the season; ensuring smooth operations, exceptional customer service, staff management, and adherence to company standards.
- Achieving sales and profit goals; with a strong focus on maintaining a positive and engaging experience for guests.
- Communicate with guests to put them at ease and direct them in their photo session, ensuring flawless commercial-quality photographs for our guests.
Customer Experience Lead
Victoria's Secret
Merritt Island, FL
06.2025 - 01.2026
- Collaborating with Sales Leadership Teams to ensure seamless communication and execution of required actions of the brand.
- Delivering exceptional customer experiences in the role of the Head Coach through coaching, zoning, team selling and personally selling.
- Owning the overall appearance and presentation of brand by maintaining visual merchandising standards
- Led customer feedback initiatives to enhance service offerings and improve overall satisfaction.
Senior Photographer/Ambassador
Discovery Cove
Orlando, FL
02.2025 - 09.2025
- Actively approach guests to encourage group or individual photos.
- Assist guests on how to view and purchase photos.
- Captured high-quality images that showcased unique animal interactions and guest experiences.
- Maintained photography equipment, ensuring optimal performance and readiness for shoots.
Assistant Manager
Spirit Halloween
Daytona Beach, FL
07.2024 - 11.2024
- Temporary/Seasonal Employment
- Assist the Store Manager in achieving store sales plan and profit.
- Provide leadership and support to the Team in order to ensure that all aspects of GHOST are being provided.
- Assist with merchandising, stocking, reducing damages, processing defectives and price changes.
- Open and close the store and protect all Company assets including: key control of the store, the Manager’s office and back bank.
- Review cash handling procedures with cashiers; assist in balancing the cash drawers and signing off on deposits slips when Store Manager is not present.
- Assist Store Manager in completing all administrative paperwork and hiring procedures.
Key Holder
Clarks
Daytona Beach, FL
02.2024 - 08.2024
- Teach, coach and train all store associates within an established timeframe.
- Assist in creating reachable, yet high goals for yourself and all associates.
- Ensure the proper merchandising of products per company directive.
- Opening and closing of the store.
- Bank deposits and Cash handling.
Senior Team Lead/Supervisor
Sky Zone
Daytona Beach, FL
08.2022 - 02.2024
- Lead by example, operating with an elevated level of ethics and integrity in partnership with the General Manager.
- As second in command to the GM, assume the role of Leader on Duty, and oversee other Supervisors, Team Leads, and Team Members providing guidance, direction, and feedback.
- Become an expert in park operations and systems, safety, guest experience, people management.
- Be a hands-on leader and role model willing to learn and execute every position in the park.
- Help to train and develop existing and new Team Members in sales, party, in-park experiences, and safety/compliance.
- Provide memorable moments for our customers by taking initiative, being responsive, and engaging in their experience, while managing NPS (Net Promoter Scores) and Guest/Member feedback.
Sales Associate
Victoria's Secret
Merritt Island, FL
01.2022 - 08.2022
- Driving store sales and growth by personally selling to customers
- Converting returns, offers and other promotions into larger sales
- Delivering a friendly and efficient cash wrap experience, processing customer transactions accurately and efficiently at the Point of Sale
- Reinforcing customer buying decisions at checkout and encouraging purchase of additional items
- Building customer loyalty by opening Victoria’s Secret Angel Cards (US only) and through customer email and phone capture
- Processing merchandise to be floor ready and maintains back room and under stock to brand standards
- Replenishing merchandise to brand standards to ensure product is placed on the sales floor and available for purchase
Sales Associate/Key Holder
Sally Beauty
Ormond Beach, FL
08.2021 - 12.2021
- Maintain excellent store appearance and assisting with store merchandise.
- Assisting customers with knowledge, empathy, and sincerity by directing them to products while explaining product(s) features.
- Record all sales in POS
- Cash handling
- Displaying strong organizational and planning skills with the ability to multi-task, problem-solve and act independently
Cashier/Receptionist
Space Coast Iceplex
Rockledge, FL
01.2020 - 12.2020
- Snack Bar and Ticket Booth Sales.
- Filing/Organizing documents.
- Answering telephones.
- Booking and hostessing Birthday Parties.
Crew Member
Mister Car Wash
Titusville, FL
05.2019 - 12.2019
- As a result of Top Shelf being bought out, I had transitioned with the company to Mister Car Wash.
- During my time of employment my responsibilities included;
- Working well in a fast-paced, high pressure environment.
- Assist with wash quality and maintaining Brand standards.
- Help maintain the location’s appearance and cleanliness.
- Take responsibility for an area of the wash and uphold Brand's high standards for quality.
Shift Supervisor
Top Shelf Car Wash
Titusville, FL
02.2018 - 05.2019
- Assist with wash quality and maintaining Brand standards.
- Learn how to lead a team while assuming increasing responsibility for managing car wash operations.
- Learn and master all job roles at the car wash in order to train current and new team members.
- Help maintain the location’s appearance and cleanliness.
- Take responsibility for an area of the wash and uphold Brand's high standards for quality.
Education
Associate's degree - Interactive and Digital Media Production
Daytona State College
Daytona Beach, FL06-2026
Vocational Certificate - Cosmetology
Daytona State College
Daytona Beach, FL05-2022
High School Diploma - undefined
Titusville High School
Titusville, FL05-2020
Skills
- Adobe Creative Suite
- Microsoft Office
- Merchandising
- Retail sales
- Supervising experience
- Team management
- Operations management
- Customer Service
- Cash Handling
- Sales
Certification
- Driver's License April 2019 to Present
- CPR & First Aid February 2019 to Present I have completed the BLS CPR and First Aid course
- Photoshop CC 2015 March 2018 to Present This certification is for Adobe Photoshop 2015 CC.
- ServSafe
- Adobe InDesign 2015 CC 2018 This certification is for Adobe Indesign 2015 CC.
- Food Handler Certification
Timeline
Customer Experience Lead
Victoria's Secret
06.2025 - 01.2026
Senior Photographer/Ambassador
Discovery Cove
02.2025 - 09.2025
Assistant Manager
Spirit Halloween
07.2024 - 11.2024
Key Holder
Clarks
02.2024 - 08.2024
Senior Team Lead/Supervisor
Sky Zone
08.2022 - 02.2024
Sales Associate
Victoria's Secret
01.2022 - 08.2022
Sales Associate/Key Holder
Sally Beauty
08.2021 - 12.2021
Cashier/Receptionist
Space Coast Iceplex
01.2020 - 12.2020
Local Manager
Cherry Hill Programs
11.2019 - 04.2026
Crew Member
Mister Car Wash
05.2019 - 12.2019
Shift Supervisor
Top Shelf Car Wash
02.2018 - 05.2019
High School Diploma - undefined
Titusville High School
Associate's degree - Interactive and Digital Media Production
Daytona State College
Vocational Certificate - Cosmetology
Daytona State College