Lidia Gonzalez
Mount Pleasant,USA
Summary
Dynamic Patient Registrar at Titus Regional Medical Center with expertise in managing patient records and ensuring HIPAA compliance. Proven ability to enhance patient interactions through effective communication and problem-solving skills. Adept at insurance verification and maintaining confidentiality, consistently delivering exceptional administrative support in a fast-paced environment.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Patient Registrar
Titus Regional Medical Center
Mount Pleasant, US
04.2024 - Current
- Greet everyone that crosses the door.
- Check patients in and out, verifying everything input to their chart is accurate, ID and insurance are up to date.
- Answer multi line phone while screening calls and forwarding to adequate staff member.
- Scan documents into chart, import fax log.
- Translate
- Assist patients with any question or concern they may have.
- Provided administrative support such as answering phone calls, scheduling appointments, faxing documents etc
- Utilized problem-solving skills when addressing complex patient inquiries or concerns
- Worked closely with clinical staff to ensure seamless coordination between front desk operations and patient care activities
- Collaborated with IT department to troubleshoot and resolve software or hardware issues affecting registration processes
- Maintained knowledge of insurance plans, coverage limitations, and billing requirements to facilitate accurate patient registration
- Managed a high volume of registrations daily while maintaining attention to detail and accuracy
- Managed patient registration process, ensuring accurate and timely collection of demographic and insurance information
- Collaborated with healthcare providers to verify insurance coverage and obtain necessary authorizations for procedures
- Maintained confidentiality of patient information in compliance with HIPAA regulations
- Resolved billing discrepancies by coordinating with patients, insurance companies, and billing departments
- Assisted patients with completing necessary forms and provided guidance on financial assistance programs
- Responded to inquiries from patients regarding appointment scheduling, medical records requests, and general information about the facility
- Performed data entry tasks accurately and efficiently to update patient records
- Coordinated referrals to specialists or other healthcare facilities as required by physicians' orders
- Ensured smooth flow of patients through the registration process by managing waiting areas effectively
- Developed strong relationships with patients through effective communication skills and empathetic interactions
- Collaborated with the finance department to resolve issues related to insurance claims processing and reimbursement delays
- Assisted in maintaining an organized filing system for medical records while adhering to privacy regulations
- Participated in team meetings to discuss operational challenges, share best practices, and implement process improvements
Transporter
Titus Regional Medical Center
Mount Pleasant, US
08.2023 - 04.2024
- Assist the Radiology department, transporting patient to CT room, X-ray, Fluor, specials, to front door to get into personal vehicle.
- Help in the ER, translate for patients.
Stacker/Cleaner
Diamond C Trailers
Mount Pleasant, US
07.2022 - 05.2023
- Waiting for trailers to come through our department line and grind any excess partial pieces left behind, after grinding them we run by it again with a scraper to remove any debris left behind.
- Then move it on to get stacked on trailers to be finished at other departments.
Secretary/Receptionist
Texas Land and Title LLC
Mount Pleasant, US
03.2022 - 07.2022
- Greet new and existing clients
- Potential buyers and sellers, realtors, bank officers.
- Assist escrow agent with documentation
- Scanning
- Copying
- Going to tax offices
- Annex building
- File documentation with court offices
- Appraisal district
- Post office
- Take documentation to different banks
- Help keep office tidy up
- Answer phones
- Direct calls to proper personnel
General Labor Worker
Hiring Partners
Mount Pleasant, US
08.2017 - 11.2017
- Remodeling Crew Member
- We took modular apart and put in new ones.
- Stocked merchandise
- Inserted inventory
- Directed Customers to location of product
- Used pallet jacks, tezlones, and Scorpions
- Loaded trailers with old shelving units
- Red floor plans for new shelving units
General/Laborer
Hiring Partners Inc
Mount Pleasant, US
08.2014 - 11.2014
- Remodeling crew member:
- Take down and install new modular
- Remove product off shelves and re-organize
- Use pallet jacks, tel zones, and scorpions
- Assist customers finding merchandise while product is out of place
- Stock new product
- Stocked boxed, added foam, broke down ice
CSR/Cashier
Eastside Grocery
Mount Pleasant, US
07.2012 - 02.2013
- Open Close Store
- Cash Register:
- Balance:
- Cash
- Debit
- Credit
- Operated:
- Lottery
- Gasoline Pumps
- Pricing
- Stocking:
- Shelves
- Coolers
- Racks
- Maintenance:
- Floors
- Pump Are
- Restrooms
CSR/Secretary
Redfearn Property Management
Mount Pleasant, US
03.2008 - 05.2010
- Attend new and existing customers.
- Applications:
- Verified Employment
- Rental History
- Credit History
- Criminal Background Check
- Started Service for Properties:
- Electricity
- Water
- Gas
- Computer:
- Microsoft Words
- Microsoft Excel
- Microsoft Power Point
- Microsoft Publisher
- Accepted payments
- Balanced:
- Bills
- Deposits
- Mail:
- Outgoing
- Incoming
- Phone:
- Multi Lines
- Fax
- Copy Machine
- Scanner
Wireless Consultant
Alltel Communications
Mount Pleasant, US
06.2006 - 04.2007
- Assisting new and existing customers In Store/Phone
- Cross Sell:
- Company products
- Plans
- Insurance
- Upgrades
- Inventory:
- Stock
- Order
- Shipping/Receiving
Customer Service Representative
Capital Loans
Mount Pleasant, US
11.2005 - 03.2006
- Handled Money
- Balancing Cash Drawer
- Collecting:
- By Phone
- Door to Door
- Data Entry
- Processing Applications
- Translations
- Handle Multi-Line Calls
- Filing:
- Loans
- Income Tax
Office Assistant
Pilgrim's Pride Corporation
Mount Pleasant, US
08.2005 - 10.2005
- Data entry
- Filing
- Sorting
Assistant
Occu Care
Mount Pleasant, US
07.2005 - 08.2005
- Assisted with all the paperwork
- Assured all paperwork was completely filled out.
- Assisted in bringing employees to get their hearing tested
Assistant
Pilgrim's Pride Corporation
Mount Pleasant, US
07.2003 - 08.2003
- Explained hearing testing procedures to employees
- Assisted employees in filling out all necessary paperwork to have their hearing checked/tested
- All translations
- Assured employees made it from one destination to the other without roaming and wasting time
Education
GED -
Northeast Texas Community College
Mount Pleasant, TX10-2006
Skills
- Cash handling
- Clerical experience
- Medical office experience
- Food service
- Microsoft Teams
- Microsoft PowerPoint
- outbound calling
- Cash register
- Windows
- Commercial cleaning
- Legal research
- Maintaining patient confidentiality
- Managing patient records
- Written communication
- QuickBooks
- Remodeling
- Clinic
- Customer support
- Microsoft Office
- Phone etiquette
- Microsoft Outlook
- Accounts Payable
- Customer service
- Achieving HIPAA compliance
- General Laborer
- Medicare
- Recruiting
- Record keeping
- Janitorial experience
- SAP
- HIPAA
- Data collection
- Document review
- Floor care
- Microsoft Word
- Verbal communication (child communication methods)
- Microsoft Excel
- Document management
- Financial Report Writing
- Insurance verification
- Property Management
- Inside sales
- General Labor
- Research
- Heavy lifting
- Analysis skills
- Epic
- Databases
- Typing
- Communication skills
- Filing
- Spanish
- Front desk
- Microsoft Publisher
- Custodial experience
- Word Processing
- Interviewing
- Patient interaction
- Computer skills
- Microsoft Outlook Calendar
- Property leasing
- Precision measuring instruments
- Medical receptionist
- English
- Vital signs
- Computer operation
- Bilingual
Certification
Driver's License, Non-CDL Class C
Personal Information
Work Permit: Authorized to work in the US for any employer
Languages
- Spanish
- English, Fluent
- Spanish, Fluent
Language Fluency
- English
- Spanish
Timeline
Patient Registrar
Titus Regional Medical Center
04.2024 - Current
Transporter
Titus Regional Medical Center
08.2023 - 04.2024
Stacker/Cleaner
Diamond C Trailers
07.2022 - 05.2023
Secretary/Receptionist
Texas Land and Title LLC
03.2022 - 07.2022
General Labor Worker
Hiring Partners
08.2017 - 11.2017
General/Laborer
Hiring Partners Inc
08.2014 - 11.2014
CSR/Cashier
Eastside Grocery
07.2012 - 02.2013
CSR/Secretary
Redfearn Property Management
03.2008 - 05.2010
Wireless Consultant
Alltel Communications
06.2006 - 04.2007
Customer Service Representative
Capital Loans
11.2005 - 03.2006
Office Assistant
Pilgrim's Pride Corporation
08.2005 - 10.2005
Assistant
Occu Care
07.2005 - 08.2005
Assistant
Pilgrim's Pride Corporation
07.2003 - 08.2003
GED -
Northeast Texas Community College