Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Timeline
Generic

Lidia Hart

Customer Support Specialist
Apollo Beach

Summary

Driven professional with a robust background in customer relations and technical assistance, notably at Wise, Formerly TransferWise. Excelled in enhancing regulatory compliance and customer satisfaction through innovative policy development and effective conflict resolution. Demonstrates strong organizational skills and a team-player attitude, contributing significantly to project success and productivity improvement.

Overview

10
10
years of professional experience
1
1
year of post-secondary education

Work History

High Volume EDD Specialist

Wise, Formerly TransferWise
08.2022 - Current
  • Assisted investigation and risk management teams with fraud investigations and risk identification.
  • Stayed current with latest changes to applicable regulatory standards and company procedures.
  • Enhanced regulatory compliance by developing and implementing comprehensive policies and procedures.

Customer Support Specialist - Portuguese Team

Wise, Formerly TransferWise
7 2020 - 08.2022
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Contributed to project for product growth
  • Administered BRL training for new agents.
  • Responsible for planning and organizing team events.
  • Mentoring newbies with side-by-side on phone calls and email.
  • Presentation of BRL product refreshers for new and old agents.

Receptionist/Administrative Assistant

Minerva, Inc.
02.2019 - 02.2020
  • Direct help and support to bookkeeper filing and data entry.
  • Maintained polite and professional communication via phone, e-mail, and mail.

Customer Service Agent

Abril Group
06.2014 - 07.2015
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Educated customers how to use company systems, complete forms and obtain desired services.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.

Education

Some College (No Degree) - Financial Management

Faculdade Das Americas (College)
Sao Paulo, SP
02.2014 - 07.2015

Certificate - English ESL

Nashua Community College
Nashua, NH
11.2015 - 2016.02

Skills

Technical assistant

Customer Relations

Conflict resolution

Organized

Team-player

Additional Information

I'm a feedback friendly, reliable, committed and a big team player person. Working at Wise I have improved my organizational skills, independency and attention to details as this is very important in our day to day tasks. I would love to move forward with the hiring process and become part of the High Amount Transfers team at Wise and to have the opportunity to contribute with skills I have acquired and perfected during my time as Customer Support Specialist.

Languages

Portuguese
Excellent
English
Excellent
Spanish
Basic

Timeline

High Volume EDD Specialist

Wise, Formerly TransferWise
08.2022 - Current

Receptionist/Administrative Assistant

Minerva, Inc.
02.2019 - 02.2020

Certificate - English ESL

Nashua Community College
11.2015 - 2016.02

Customer Service Agent

Abril Group
06.2014 - 07.2015

Some College (No Degree) - Financial Management

Faculdade Das Americas (College)
02.2014 - 07.2015

Customer Support Specialist - Portuguese Team

Wise, Formerly TransferWise
7 2020 - 08.2022
Lidia HartCustomer Support Specialist