Lidia Hogg
West Palm Beach ,FL
Summary
Dynamic professional with a proven track record at A&L Catering Services, excelling in operational efficiency and customer satisfaction. Bilingual in English and Spanish, I leverage strong attention to detail and employee motivation to enhance team productivity and streamline processes, achieving significant improvements in service delivery and client engagement.
Overview
14
14
years of professional experience
Work History
Supervisor
A&L Cathering Services
01.2019 - 02.2025
- Oversaw daily operations, ensuring adherence to safety protocols and efficiency standards.
- Led team meetings to discuss performance metrics and implement process improvements.
- Mentored staff, fostering professional development and enhancing team productivity.
- Streamlined workflow processes, reducing downtime and improving overall operational efficiency.
- Supervise excellence in the production, preparation and everything ready on time.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Receptionist
Dolphin Hotel
09.2017 - 12.2018
- Coordinated meeting logistics, including room reservations and preparation of necessary materials.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
Teacher
Sant Riveiros School
06.2014 - 07.2017
- Developed engaging lesson plans aligned with curriculum standards.
- Facilitated classroom discussions to enhance student participation and critical thinking.
- Implemented differentiated instruction to meet diverse learning needs of students.
Receptionist
Lloyds Bank
07.2011 - 12.2014
- Greeted and assisted visitors, providing exceptional customer service and support.
- Managed multi-line phone system, directing calls efficiently to appropriate departments.
- Scheduled appointments and maintained calendar for office personnel to ensure organized workflow.
- Processed incoming and outgoing mail, ensuring timely distribution of communications.
- Maintained front desk area, ensuring a professional and welcoming environment for clients.
Education
Bachelor of Science - Tourism
Universidad Tecnologica De Honduras
Tegucigalpa, Honduras07-2018
No Degree - Gastronomy
Centro De Cocina Y Gastronomia
Bogota, Colombia11-2010
Skills
- Full Bilingual (English and Spanish)
- Goal oriented
- Customer service
- Attention to detail
- Employee motivation
Timeline
Supervisor
A&L Cathering Services
01.2019 - 02.2025
Receptionist
Dolphin Hotel
09.2017 - 12.2018
Teacher
Sant Riveiros School
06.2014 - 07.2017
Receptionist
Lloyds Bank
07.2011 - 12.2014
Bachelor of Science - Tourism
Universidad Tecnologica De Honduras
No Degree - Gastronomy
Centro De Cocina Y Gastronomia
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