LIDIA JOVEL

Work alongside owner to control inventory. Part time job to help a friend at her small bar. Work with staff weekly to take inventory and make sure all items are stocked and ready to go.

• Handled cash accurately and prepared deposits.
• Motivated, trained, and disciplined employees to maximize performance.
• Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
• Increased customer satisfaction by addressing and resolving concerns in a timely manner.
• Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
• Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
• Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
• Analyzed customer feedback data to identify areas of improvement and develop solutions.
• Managed team schedule with eye for coverage needs and individual strengths.
• Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
• Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
• Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
• Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
• Enforced quality assurance protocols to deliver ideal customer experiences.
• Improved employee morale through recognition programs that acknowledged individual achievements and team successes.
• Developed and executed strategies to improve guest experience, resulting in positive customer reviews and increased repeat business.
• Resolved problems promptly to elevate customer approval.

• Conduct a daily pre-shift and monthly departmental meetings to ensure organizational efficiency
• Schedule and direct staff in daily work assignments to maximize productivity
• Continually monitor restaurant and take appropriate action to ensure food quality and service standards are consistently met
• Minimized loss and misuse of equipment through proper restaurant supervision and staff training
• Exhibit thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions
• Develop and maintain exceptional customer service standards
• Ensure proper cleanliness was maintained in all areas of the bar and front of house
• Optimize profits by controlling food, beverage and labor costs on a daily basis
• Consistently maintain high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality
• Perform checkouts of servers and bartenders to ensure that all tickets are accounted for
• Communicate well and use strong interpersonal skills to establish positive relationships with guests and employees
• Regularly update computer systems with new pricing and daily food specials
• Counsel and discipline staff when necessary
• Delivered exceptional customer experiences through personalized service offerings tailored to individual preferences.
• Fostered a positive work environment to improve team morale and productivity levels.

• Counseled and disciplined staff when necessary
• Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency
• Scheduled and directed staff in daily work assignments to maximize productivity
• Efficiently resolved problems or concerns to the satisfaction of all involved parties
• Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met
• Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions
• Developed and maintained exceptional customer service standards
• Ensured proper cleanliness was maintained in all areas of the bar and front of house
• Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality
• Performed checkouts of servers and bartenders to ensure that all tickets were accounted for

• Optimized profits by controlling beverage on a daily basis
• Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality
• Performed checkouts of servers and bartenders to ensure that all tickets were accounted for
• Initiated negotiations regarding vendor contracts and kept updated records of contracts
• Developed and maintained a staff that provided hospitable, professional service while adhering to policies and business initiatives
• Counseled and disciplined staff when necessary