LIDIA LOGAN
Atlanta,GA
Summary
RESTAURANT MANAGER - Inclusive and mission-driven professional, supporting restaurant operations to establish positive outcomes. - Flexible strategic thinker, possessing the ability to develop effective solutions in solving complex problems by addressing concerns, complaints and inquiries, delivering exceptional customer service to ensure satisfaction. - Entrepreneurial worker who can thrive in fast-paced and changing environments using excellent organization skills, analytical problem-solving skills, as well as good time management skills to excel in a wide variety of responsibilities. - Assertive leader and collaborator, coordinating with diverse personalities to foster strong interpersonal communication.
Overview
7
7
years of professional experience
Work History
Assistant Manager
THE AMERICANO RESTAURANT
2022.08 - Current
- Monitor serviceability of front-of-house uniforms and forecast uniform consumption, maintaining a polished appearance to provide exceptional service as well as a positive customer experience
- Provide effective multitasking skills to manage all responsibilities simultaneously, overseeing each business area to run efficiently, ensuring exceptional service and achieving organizational goals
- Deliver exceptional guest and corporate experiences, building a positive reputation for the business to create a memorable experience for every guest to ensure satisfaction.
Pavilion Manager
DUNWOODY COUNTRY CLUB
2018.09 - 2022.08
- Enhanced staff capacity, performance and skills by providing regular training to foster a positive work environment
- Controlled inventory levels, monitoring necessary supplies to meet customer needs and avoid out-of-stock situations
- Oversaw operations of the country club, ensuring guests received exceptional service and operating responsibly to maintain compliance with all relevant legislation or guidelines
- Led a team of 10 staff members, providing necessary resources with high-quality work to drive exceptional outcomes.
Waitstaff
BA BELLIES
2016.06 - 2020.11
- Built exceptional service to each customer, providing expert advice and maintaining a high level of knowledge to create a positive experience, enhancing the overall reputation of the establishment
- Created a welcoming environment for new customers, ensuring all items were properly sanitized to provide a positive first impression and setting the stage for a pleasant dining experience
- Increased customer satisfaction through effective communication and problem-solving skills, maintaining a highly professional manner throughout customer interactions, which resulted in positive customer reviews.
Head Hostess/Cashier
SUSHI OSAWA
2016.05 - 2018.01
- Efficiently managed non-food item inventory, ensuring seamless operations, which increased customer satisfaction and reduced downtime, allowing for more efficient use of resources
- Achieved repeat business, accommodating special seating preferences for guests to provide a first-rate experience
- Ensured smooth and efficient handling of to-go orders, leading to customer satisfaction.
Education
Nominated Manager Of The 1st Quarter -
Intercontinental Hotel
04.2023
Employee Of The Month -
Dunwoody Country Club
04.2019
Skills
- Operational Excellence
- Inventory Management
- Customer Satisfaction
- Strategic Planning & Execution
- Restaurant Administration
- Regulatory Compliance
- Food Safety & Quality Control
- Relationship Building
- Conflict & Problem Resolution
- Sales Administration
- Team Leadership & Training
- Documentation & Reporting
- Cross-functional Collaboration
- Cash Handling & Order Entry
- Performance Analysis
- Forbes Standards
Timeline
Assistant Manager
THE AMERICANO RESTAURANT
2022.08 - Current
Pavilion Manager
DUNWOODY COUNTRY CLUB
2018.09 - 2022.08
Waitstaff
BA BELLIES
2016.06 - 2020.11
Head Hostess/Cashier
SUSHI OSAWA
2016.05 - 2018.01
Nominated Manager Of The 1st Quarter -
Intercontinental Hotel
Employee Of The Month -
Dunwoody Country Club
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