Lidia Lopez
White River Junction,VT
Summary
Dynamic and compassionate Licensed Nurse Assistant with a proven track record at Dartmouth-Hitchcock Medical Center. Excelled in patient care quality and emergency response, demonstrating exceptional problem-solving and emotional resilience. Achieved departmental accolades for HIPAA compliance and advocacy in patient care, enhancing treatment outcomes and patient satisfaction.
Overview
17
17
years of professional experience
Work History
License Nurse Assistant
Dartmouth-Hitchcock Medical Center
07.2020 - Current
- Facilitated therapeutic communication, conflict resolution by redirecting negative behaviors and helping patients regain or improve coping abilities.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Delivered high level of quality care to diverse populations.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
- Contributed substantially to successful department JCAHO accreditation by consistently operating to highest standards of care.
- Supported needs of 12 + residents under long-term care.
Licensed Nurse Assistant
Dartmouth-Hitchcock Medical Center
06.2018 - 07.2020
- Assisted with admissions, transfers, and discharges.
- Delivered updates in patient status to charge nurse, recording changes in medical records.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Obtained patient vital signs and input/output measurements from inpatients.
- Managed patients recovering from medical or surgical procedures.
License Nurse Assistant
Kendal at Hanover
02.2019 - 10.2019
- Transported patients between rooms and appointments or testing locations.
- Documented patient information and care activities in electronic health record.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Supported needs of 12 + residents under long-term care.
Phlebotomist
Dartmouth-Hitchcock Medical Center
01.2018 - 06.2018
- Conducted venipuncture and other procedures for approximately 10 patients a day or more.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Verified patients' identification for proper sample collection.
- Monitored patients for reactions and verified sample quality.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
Server
Molly's Restaurant & Bar
05.2017 - 03.2018
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Server/Assistant Manager, Customer Service
Tom's Family Famous Restaurant
03.2007 - 11.2014
- Upsold high-profit items to enhance sales numbers.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Managed scheduling for 20 servers, maintaining adequate staffing levels while accounting for personal employee needs.
- Provided front-of-house manager with detailed customer metrics to inform stock ordering, reducing food waste and increasing profits.
- Managed staff schedules and maintained adequate coverage for all shifts.
Education
Associate of Science - Nursing
River Valley Community College
Claremont, NH05.2025
High School Diploma -
Escondido Charter High School
Escondido, CA06.2006
Skills
- Vital signs monitoring
- Patient Care
- Basic Life Support
- Calm Under Stress
- Task Prioritization
Timeline
License Nurse Assistant
Dartmouth-Hitchcock Medical Center
07.2020 - Current
License Nurse Assistant
Kendal at Hanover
02.2019 - 10.2019
Licensed Nurse Assistant
Dartmouth-Hitchcock Medical Center
06.2018 - 07.2020
Phlebotomist
Dartmouth-Hitchcock Medical Center
01.2018 - 06.2018
Server
Molly's Restaurant & Bar
05.2017 - 03.2018
Server/Assistant Manager, Customer Service
Tom's Family Famous Restaurant
03.2007 - 11.2014
Associate of Science - Nursing
River Valley Community College
High School Diploma -
Escondido Charter High School
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