Lidia V Martinez-Lara
Salem,OR
Summary
Well-rounded professional possessing excellent clerical, team support, and customer service abilities. Skilled in scheduling meetings and appointments and organizing office operations. Punctual professional committed to satisfying customer needs and meeting office demands.
Overview
15
15
years of professional experience
Work History
Customer Service Rep/Marketing
Loen Nursery
09.2021 - 05.2024
- Developed strong relationships with customers by providing personalized assistance and support.
- Maintained professionalism while handling challenging customers.
- Assisted customers through various channels including phone, email, and chat.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Delivered reliable and informative assistance to enhance customer experience.
- Ensured seamless resolution of customer issues through efficient problem-solving skills.
- Maintained oversight of orders from start to finish to ensure timely delivery.
- Maintained composure and professionalism in challenging situations, successfully defusing tense circumstances.
- Monitored and recorded load inspections through video documentation, ensuring adherence to quality standards
- Continually enhanced understanding of products to ensure excellent service.
- Conducted comprehensive training sessions for new hires, covering company policies, procedures, and industry best practices.
- Participated in trade shows and conventions to generate leads.
Human Resources
Loen Nursery
04.2020 - 09.2021
- Coordinated with management on recruitment strategies.
- Evaluated resumes and applications to identify potential candidates.
- Addressed employee queries concerning benefits and other HR topics.
- Maintained compliance with all federal and state labor laws pertaining to wages and hours worked.
- Managed employee relations by resolving grievances and addressing complaints.
- Managed various aspects of benefits administration including coordinating enrollments, changes, terminations, and transfers.
- Maintained the record of staff attendance at multiple locations.
- Assisted in administering performance review process for all employees on an annual basis.
- Conducted new employee orientation and onboarding processes
Office Clerk
Agri-Staff, LLC
04.2017 - 04.2020
Phone Banker
Wells Fargo Bank
10.2016 - 04.2017
Office Clerk
Heritage Seedlings & Liners, Inc.
01.2009 - 08.2016
Education
High School Diploma -
Roberts High School
Salem, OR01.2008
Skills
- Professional phone etiquette
- Works well under pressure
- Bilingual (English, Spanish)
- Accurate and detail-oriented
- Excellent proofreading and grammatical skills
- Positive and Friendly
- Multi-line phone and business machines
- Quick learner
- Daily Office Operations
- Highly proficient in Excel
- MS Windows and QuickBooks proficient
- Excellent communication skills
- Cash Handling
- Payment Processing
- Data Entry
- Problem-solving aptitude
- Accounts Payable
- Accounts Receivable
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Customer Service Rep/Marketing
Loen Nursery
09.2021 - 05.2024
Human Resources
Loen Nursery
04.2020 - 09.2021
Office Clerk
Agri-Staff, LLC
04.2017 - 04.2020
Phone Banker
Wells Fargo Bank
10.2016 - 04.2017
Office Clerk
Heritage Seedlings & Liners, Inc.
01.2009 - 08.2016
High School Diploma -
Roberts High School
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