Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Lidia Mena

Bronx,NY

Summary

  • Skilled Staffing Specialist offering more than 10 years of experience in talent acquisition and retention strategies for health care services. Talented at assessing, defining and aligning client needs and developing effective recruiting programs. Strong communicator and liaison between clients, candidates and management teams.
  • Proficient in Microsoft word, Excel, PowerPoint, HHA Exchange, HP Plus and McKesson. Internet savvy.

Overview

3
3
years of professional experience

Work History

Housing Specialist

B.I.L.S Bronx Independent Living Services
11.2024 - Current
  • Maintained accurate records of client interactions, ensuring confidentiality and efficient case management.
  • Assisted clients in understanding their rights and responsibilities as tenants, promoting healthy landlord-tenant relationships.
  • Explained rental and housing regulations to clients and helped each discover best options for housing.
  • Calculated tenant rent amounts to prepare leases and contracts.
  • Educated landlords on fair housing laws and regulations, fostering an environment of equal opportunity for all applicants regardless of race or socioeconomic status.

Staffing Services Coordinator

Anchor Home Health
02.2024 - 11.2024
  • Primary duties include coordinating schedules for designated clients and caregivers Schedule and coordinate 100% of assigned caseload in an efficient, effective and timely manner, while ensuring outstanding customer satisfaction.
  • Monitoring day-of schedules and troubleshooting problems, and responding to client or caregiver issues as they arise. Participate in on-call duties.
  • Maintain accurate schedules, clock-in/clock-out timecards, and clear notes for exceptions in the Company's systems, as required, to ensure accurate billing and payroll function.

Member Service Representative

Riverspring Health Plan
06.2022 - 02.2024
  • Helped large volume of customers and members every day with positive attitude and focus on customer satisfaction.
  • Handled complaints with prompt, courteous service to uphold professional reputation.
  • Responded to customer and members calls and emails to answer questions about services.
  • Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.

Education

High School Diploma -

Jane Addams V.H.S
The Bronx, NY
06.2006

Skills

  • Policy Implementation
  • Technique Optimization
  • Employee Timesheet Processing
  • Data Process Auditing
  • Staff Scheduling

Languages

Spanish
Full Professional

Timeline

Housing Specialist

B.I.L.S Bronx Independent Living Services
11.2024 - Current

Staffing Services Coordinator

Anchor Home Health
02.2024 - 11.2024

Member Service Representative

Riverspring Health Plan
06.2022 - 02.2024

High School Diploma -

Jane Addams V.H.S

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