Lidia Natal
Lewisville,United States
Summary
Dependable professional with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Team Leader
Zotec Partners LLC.
Lewisville, NC
09.2022 - 06.2023
- Maintained a positive work environment that promoted collaboration between team members.
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
CRS III Escalation Specialist
Zotec Partners LLC.
Lewisville, NC
09.2021 - 09.2022
- 95% rate of productivity for the report of the month of February 2022.
- Handled customer calls, providing timely solutions and alternatives while ensuring resolution.
- Responding to customer inquiries and resolving issues promptly and accurately
- Collaborated with supervisors and managers, ensuring prompt resolution for patients, insurance providers, and clients.
Bilingual Customer Service Representative
Zotec Partners LLC
Lewisville, NC
09.2020 - 09.2021
- Clarify patient complaints to identify underlying issues and provide effective solutions for prompt resolution
- Contributed to team effort by achieving related outcomes as required
- Analyzed individual patient needs and implemented strategies to ensure customer satisfaction
- Flexible mentality; willing and capable of performing varied tasks and adapting to change.
Interpreter/Hospital Scheduler/Medical Assistant
Gastroenterology Associates of the Piedmont
Winston Salem, United States
04.2012 - 09.2020
- Coordinates and adjusts surgical schedule to optimize resource allocation
- Participated in developing and executing initiatives to enhance administrative, satisfaction, and efficiency outcomes
- Attend regular meetings and build good communication with clinic and referral staff to ensure all work is being done accurately and efficiently.
Education
Certificate - Remote Interpreting Training
TransPerfect Connect
El Paso, TX09-2020
Certified Medical Assistant -
NY School For Medical And Dental Assistant
Queens, NY01.1999
GED -
LaGuardia Community College
Long Island City, NY12.1995
Skills
- Strong organization and time management
- Strong problem-solving skills
- Epic, Lumens and Allscripts software
- Microsoft Office 365
- HIPAA Leadership
- CPR and AED certified
Personal Information
Title: Lead Customer Services Representative
Languages
- English, Full Professional Proficiency
- Spanish, Native or Bilingual Proficiency
Hobbies and Interests
- Enjoy traveling with my family
- Volunteering in serving the community
Affiliations
- Volunteer for West Forsyth High School Band 2022-2024
- Volunteer for West Forsyth High with PTA School Dance 2023-2024
Languages
Spanish
Native/ Bilingual
Timeline
Team Leader
Zotec Partners LLC.
09.2022 - 06.2023
CRS III Escalation Specialist
Zotec Partners LLC.
09.2021 - 09.2022
Bilingual Customer Service Representative
Zotec Partners LLC
09.2020 - 09.2021
Interpreter/Hospital Scheduler/Medical Assistant
Gastroenterology Associates of the Piedmont
04.2012 - 09.2020
Certificate - Remote Interpreting Training
TransPerfect Connect
Certified Medical Assistant -
NY School For Medical And Dental Assistant
GED -
LaGuardia Community College
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