Lidia Negusse

In my role at Target, I analyze customer trends to provide actionable insights that enhance service efficiency. By collaborating with cross-functional teams, I identify bottlenecks and implement solutions to optimize self-checkout systems.

• Increased service efficiency by 10% through customer trend analysis.
• Reduced transaction times by 15% by streamlining self-checkout processes.
• Enhanced customer satisfaction scores by 12% through data-driven assessments.

In this position, I optimized patient scheduling systems to enhance provider availability. I streamlined insurance verification and claims processing, reducing errors and expediting medical record retrieval through improved data organization strategies.

• Increased provider availability by 18% through optimized scheduling.
• Reduced insurance processing errors by 22% with improved verification procedures.
• Accelerated medical record retrieval times by 25% via enhanced data organization.

At Merry Home Care, I managed data entry and generated reports for patient records, ensuring high data accuracy. I conducted process evaluations to improve patient workflows, and collaborated with the operations team to implement efficiency enhancements.

• Improved data accuracy by 20% through meticulous data management.
• Decreased patient wait times by 15% via process evaluations.
• Achieved a 10% cost reduction by providing analytical insights for operational improvements.